About Us
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
The Role
At TravelPerk, we’re aiming for something big: 1 million happy travellers every day. Delivering an outstanding customer experience is critical to that mission, and every interaction matters.
We’re looking for a Senior Director of Vendor Management to lead our global vendor strategy and ensure every customer enjoys a 7-star experience. This is a high-impact role, responsible for managing our global Customer Care footprint at scale while driving operational excellence and cost efficiency.
You’ll oversee a network of 1,000+ support agents across four continents and take full ownership of vendor relationships, performance, and strategic planning. This role reports directly to our VP of Customer Care and will shape the mid- and long-term strategy to support rapid growth and operational excellence.
What You’ll Do- Lead a global vendor network: Manage a team of 1,000+ support agents across the Americas, Europe, Africa, and Asia, ensuring exceptional service delivery.
- Own vendor strategy: Define and execute the global vendor mix and site strategy to provide 24/7 coverage with robust business continuity plans.
- Manage performance and cost: Set and achieve targets for SLAs, CSAT, and financial outcomes, directly influencing business performance and profitability.
- Drive continuous improvement: Identify opportunities to scale operations effectively and cost-efficiently, including adopting new technologies, billing models, and process improvements.
- Prepare and manage RFPs: Oversee selection and negotiation processes to optimise partnerships and outcomes.
- Shape the future: Develop mid- and long-term plans for growth, efficiency, and operational resilience across all hubs and markets.
- Collaborate cross-functionally: Work closely with Workforce Management, Customer Care Operations, Operational Excellence, Strategic Finance, and Product teams to deliver an outstanding global customer experience.
- Balance strategic and hands-on: Lead with a strategic lens while remaining adaptable and hands-on to move initiatives forward.
What You’ll Need
- 10+ years of experience in vendor management and customer care operations in a global BPO environment.
- Ideally, 5+ years of experience in the travel industry.
- Strong commercial acumen with the ability to align operational decisions to business goals.
- Proven negotiation skills and experience managing global vendor partnerships.
- Excellent communication skills with the ability to influence across cultures and levels.
- Fluent in English (spoken and written).
- Deep knowledge of CRM and workforce management tools such as Zendesk, Intercom, Calabrio.
- A proactive, solution-oriented mindset with the ability to thrive in a fast-paced, evolving environment.
- 💰 A competitive compensation package, including equity in TravelPerk;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on your location;
- 🥳 Unforgettable TravelPerk events;
- 💙 A mental health support tool for your wellbeing;
- 📒 Exponential growth & personal development opportunities.
- 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year.
- 📚 IRL English or Spanish Lessons are held in the Barcelona office.
How We Work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
Protect Yourself from Recruitment Scams
All official communication from TravelPerk will always come from email addresses ending in @travelperk.com or @externaltravelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to [email protected] and we’ll confirm whether it’s legitimate.
What the Team is Saying
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Perk Compensation & Benefits Highlights
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Healthcare Strength — Day-one medical coverage with multiple plan options is paired with dental/vision, private healthcare where applicable, and mental-health support such as free virtual therapy sessions. Fitness access via Wellhub/Gympass-style programs is also highlighted.
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Leave & Time Off Breadth — Around 20 days of PTO in the U.S. are complemented by Work From Anywhere days and a sabbatical after five years. Additional paid sick time and company-supported volunteer hours are also noted.
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Retirement Support — A U.S. 401(k) with company match and immediate vesting is commonly described. Eligibility and matching start from the first day of employment.
Perk Insights
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What We Do
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more.
Why Work With Us
At Perk, work is more than a job, it’s a chance to grow, innovate, and build meaningful connections. We foster a culture where development is prioritized, potential is unlocked, and every voice counts. Whether you’re looking to pivot your career, Perk is a place to thrive, make an impact, and be part of something extraordinary.
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Perk Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are an In Real Life first company and have a hybrid work structure with the expectation that team members are in office at least 3 days a week.
