Senior Director - Source-to-Pay Global Experience Owner

Job Purpose

The Senior Director Source-to-Pay Global Experience Owner is a strategic leader responsible for designing, managing, and optimizing the end-to-end Source-to-Pay experience for internal stakeholders and external suppliers. This role ensures seamless, efficient and user-centric processes across sourcing, procurement, invoicing, and payment activities on a global scale. By aligning people, processes, and technology, the Source-to-Pay Global Experience Owner drives operational excellence, enhances stakeholder satisfaction, and delivers consistent value across the procurement lifecycle. The role acts as a central point of contact accountability for global source-to-pay experience standards, partnering with Procurement, Finance, Tech, and Business Units to implement scalable, compliant, and digitally enabled solutions that support both enterprise goals and user needs.

Key Responsibilities

• Own and define the north star vision and ambition for the Source-to-Pay experience, in collaboration with the Procurement COE and Finance P2P team.
• Envision and design the solution roadmap and the technology strategy for the Source-to-Pay areas, ensuring alignment with the Procurement Experience outcomes and the enterprise priorities.
• Lead and manage the end-to-end process ownership for the Source-to-Pay areas, including defining process measurement, influencing policy and controls, and driving process improvement and standardization.
• Desing and optimize user journeys for stakeholders including requesters, buyers, suppliers and finance partners
• Drive continuous improvement in user satisfaction, operational performance, and system usability
• Champion automation, self-service tools, and intelligent workflows to improve the overall process experience
• Create business cases to show the “why” of a change and how it should be prioritized against other initiatives competing for the same money and resources.
• Act as the business product owner for the relevant Source-to-Pay tech solutions, working closely with the Tech team to shape the solution requirements, controlling the product roadmap, and oversee the solution delivery and testing.
• Drive the implementation and change delivery for Source-to-Pay, at global, regional, and local levels, ensuring stakeholder engagement, communication, and training.
• Leverage data and analytics to monitor and report on the performance and procurement impact. Identify opportunities for innovation and enhancement.
• Build and maintain strong relationships with the key stakeholders across the procurement function, finance and the business. Act as a trusted advisor and influencer.

Key Skills and Experience

• Total 18+ years with extensive experience in Procurement, Finance, or Business Process Ownership, with a focus on service delivery optimization in processes and systems solutions.
• Demonstrable track record of deploying procurement-focused experiences and solutions.
• Deep knowledge of Source-to Pay platforms and ERP systems
• Clear understanding of AI opportunities to optimize the procurement experience.
• Proven track record of designing and delivering complex and large-scale procurement transformation and change initiatives, with a focus on procurement experience and business value.
• Excellent skills in process design, governance, improvement, and standardization, using lean six sigma, human-centered design, and change management methodologies.
• Agile methodology and mindset (Agile-qualified preferred).
• Strong skills in technology strategy, solution design and delivery, and data stewardship, with a deep understanding of the current and emerging procurement technologies and trends.
• Strong skills in cross-functional collaboration, stakeholder management, influencing, and communication, with the ability to operate at all levels of the organization.
• Strong skills in project management, prioritization, budgeting, and resource allocation, with the ability to deliver at pace and with agility.
• Strong skills in data and analytics, with the ability to use data to drive insights, decisions, and actions.

The annual base salary in Poland for new hires in this position ranges from PLN 0 to PLN 0 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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