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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As Sr. Director of Product for New Relic’s market leading APM suite, you will own the vision, strategy, and execution for the next generation of APM: from language agents and eBPF instrumentation to an intuitive, AI driven end-user experience. You’ll partner with engineering, design, and go‑to‑market teams to delight tens of thousands of developers and SREs worldwide while accelerating New Relic’s leadership in cloud‑native observability.
What you'll do
- Set the product vision and multi‑year roadmap for APM, aligning agent strategy, distributed tracing, and AI‑powered insights with company growth objectives.
- Lead and develop a team of product managers (and matrixed peers) to deliver innovative, high‑quality releases on time and at scale.
- Translate customer pain points into winning features by combining qualitative research, telemetry analytics, market trends, and competitive insights. • Drive cross‑functional execution—partnering with engineering, UX, marketing, sales, and customer success—to launch, position, and monetize new APM capabilities.
- Champion open standards and ecosystem partnerships (e.g., OpenTelemetry, cloud providers, open‑source communities) to extend New Relic’s reach.
- Measure success obsessively, using adoption, retention, NPS, and revenue impact to iterate and prioritize.
- Influence senior leadership by presenting clear business cases, risk trade‑offs, and data‑backed recommendations.
This role requires
- 8+ years of product management experience in SaaS or cloud infrastructure, with 3+ years leading product managers.
- Demonstrated ownership of an APM, observability, monitoring, or adjacent developer‑tools product at enterprise scale.
- Proven track record of defining strategy, shipping complex features, and driving revenue or adoption metrics.
- Solid technical depth in distributed systems, cloud‑native architectures, language agents, or instrumentation (e.g., OpenTelemetry, eBPF).
- Exceptional written and verbal communication—able to articulate vision to engineers, executives, and customers alike.
- Data‑driven mindset; comfortable balancing quantitative analysis with strong user empathy. • Experience influencing cross‑functional partners and executives in a high‑growth, fast‑moving environment.
Bonus points if you have
- Prior leadership of multi‑language agent teams (Java, .NET, Node.js, Python, etc.) or experience integrating AI/ML insights into observability products.
- Familiarity with hybrid cloud, Kubernetes, serverless, or edge observability challenges.
- Hands‑on contributions to open‑source projects or standards bodies (especially OpenTelemetry).
- Startup or scale‑up experience that demonstrates creativity, resourcefulness, and ownership.
Please note that visa sponsorship is not available for this position.
#LI-GK1 #LI-Remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
New Relic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Relic and has not been reviewed or approved by New Relic.
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Healthcare Strength — Core coverage spans medical, dental, vision, telehealth, and mental‑health tools, with employer‑paid life and disability. Wellness funds and globally available programs add breadth to the health offering.
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Parental & Family Support — Paid parental leave, family‑forming support through Carrot, and subsidized back‑up childcare indicate strong family benefits. These supports are positioned across regions and designed to cover varied family needs.
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Retirement Support — A 401(k) with an employer match is part of the package alongside other financial programs. The employer match is cited as a meaningful component of total rewards.
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What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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