Senior Director, Partner Support & Success

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

The Senior Director, Partner Support & Success leads the strategy and business outcomes for Microsoft’s Partner Support & Success service line. The role is accountable for building a partner support and success portfolio that enables partners to effectively support Microsoft customers, accelerate customer value, and extend Microsoft’s reach at scale. This leader owns the end-to-end health and performance of the business, from offer strategy, experience, packaging and pricing through market adoption and customer outcomes. Working across sales, delivery, marketing, finance, and operations, the role aligns the organization around a clear strategy and continually evolves the portfolio based on partner needs, market insights, and business performance.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Own Partner Support & Success strategy and business performance, establishing the vision, priorities, and plans needed to achieve customer, partner, and business outcomes.
• Lead the end-to-end portfolio and offer strategy, using partner needs, market insights, competitive intelligence, and performance data to evolve the portfolio and identify new growth opportunities.
• Drive offer design, value proposition, packaging, and pricing, ensuring offerings are differentiated, compelling, scalable, and positioned for market adoption.
• Lead cross-functional execution across sales, marketing, delivery, operations, and finance to bring the strategy to market and consistently deliver on the customer and partner promise.
• Manage business performance and continuous improvement, using results and market feedback to adjust strategy, improve experiences, and drive topline and bottom-line performance.
• Build and lead a high-performing team, setting clear outcomes, developing talent, and creating a culture of accountability, collaboration, learning, and innovation.

• Bachelor's Degree in Business Administration, Economics, Finance or related field AND 10+ years experience in leading business strategy and/or product strategy teams OR equivalent experience 
• 3+ years people management experience.

• Bachelor's Degree AND 15+ years experience in product/service/program management or software development OR equivalent experience.
• 5+ years people management experience.

Product Management M6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.