Senior Director, Operational Performance & Governance

Posted 19 Hours Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MYS
In-Office
Senior level
Big Data
The Role
Leads global operational performance and governance across compliance, finance operations, capacity management, sustainability, and operational excellence. Acts as an executive proxy for the SVP of Operations, overseeing regulatory governance, ESG mandates, KPI reviews, CapEx and OpEx planning, capacity forecasting, cross-functional alignment, and strategic execution across international data center operations.
Summary Generated by Built In

Join DayOne – Shaping the Future of Data Infrastructure
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.
As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Role Overview

As DayOne Data Centers accelerates its footprint expansion out of Southeast Asia, we are seeking an experienced Senior Director, Operational Performance & Governance to lead our global enablement and excellence functions.

Reporting directly to the Senior Vice President (SVP) of Operations, the Senior Director will act as a strategic partner, operational force multiplier, and executive proxy. In this role, you will consolidate administrative oversight across key functional areas—Governance, Risk & Compliance (GRC), Finance Operations, Capacity Management, and Sustainability—allowing our technical and regional leadership to focus on campus delivery, engineering standardisation, and maintaining our 24/7 critical services availability.

Key Responsibilities

Functional Leadership & Line Management

  • Provide direct line management and strategic oversight for global enablement functions: Governance, Risk & Compliance, Operations Finance, Capacity Management, and Sustainability.
  • Drive team development across these functions to build a high-performance, highly efficient global operations capability.

Global Regulatory & Sustainability Governance

  • Oversee the execution of global compliance, audit, and ESG mandates, with a specific focus on navigating complex international frameworks such as the EU Corporate Sustainability Due Diligence Directive (CSDDD) and the Energy Efficiency Directive (EED).
  • Ensure regulatory requirements across new territories integrated without creating operational bottlenecks or introducing risk to our portfolio.

Rhythm of Business & Operational Excellence

  • Establish and govern the global rhythm of business, including cross-regional operational reviews, executive performance tracking, and KPI dashboards.
  • Lead the end-to-end annual Operational Expenditure (OpEx) and Capital Expenditure (CapEx) planning processes in close coordination with Operations Finance.
  • Align cross-functional workstreams between regional campus operations, engineering standardisation teams (GERA), and digital platforms (Ops Tech).

Strategic Execution & Executive Proxy

  • Act as an autonomous proxy for the SVP of Operations to resolve cross-departmental alignment challenges, streamline decision-making, and remove friction across matrixed teams.
  • Drive strategic priority projects from inception to execution across our expanding international footprint.

Requirements:

Experience & Background:

  • 10+ years of progressive leadership experience in operations management, strategic planning, or corporate governance within the hyperscale data centre, cloud infrastructure, telecommunications, or complex critical infrastructure sectors.
  • Prior experience serving as a Director of Operational Excellence, or Business Operations Lead in a fast-scaling global matrix organisation.
  • Strong track record of managing multi-functional administrative and enablement teams (Finance, Compliance, Resource Management).

Technical & Regulatory Knowledge:

  • Solid understanding of hyperscale data centre operations, SLA management, and 24/7 critical environment availability requirements.
  • Familiarity with global regulatory and ESG compliance landscapes, particularly European frameworks (e.g., CSDDD, EED).
  • Proven competency in financial portfolio management, CapEx/OpEx planning, and capacity forecasting.

Skills & Leadership Attributes:

  • Exceptional strategic mindset with the tactical ability to drive execution across diverse teams.
  • Outstanding executive communication, stakeholder management, and conflict-resolution skills.
  • Strong business acumen with a focus on creating operational efficiencies and scalable processes.

Location & Work Environment

Kuala Lumpur (with global travel requirements to support regional and international site expansions across SE Asia, Europe, and future growth regions).

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

Skills Required

  • 10+ years of progressive leadership experience in operations management, strategic planning, or corporate governance within hyperscale data centers, cloud infrastructure, telecommunications, or complex critical infrastructure
  • Prior experience as a Director of Operational Excellence or Business Operations Lead in a fast-scaling global matrix organization
  • Experience managing multifunctional administrative and enablement teams, including Finance, Compliance, and Resource Management
  • Understanding of hyperscale data center operations, SLA management, and 24/7 critical environment availability requirements
  • Familiarity with global regulatory and ESG compliance landscapes, particularly European frameworks such as CSDDD and EED
  • Competency in financial portfolio management, CapEx and OpEx planning, and capacity forecasting
  • Strategic mindset with the ability to drive tactical execution across diverse teams
  • Executive communication, stakeholder management, and conflict-resolution skills
  • Strong business acumen focused on operational efficiency and scalable processes
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The Company
HQ: Singapore

What We Do

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.

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