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Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Senior Director, Home Loans Operations is responsible for managing the successful operation of SoFi’s Home Loans Operations, and helping to drive its growth. The role is responsible for managing day to day execution of the business, specifically Underwriting, Processing, Closing and other such functions critical to taking a Mortgage or Home Equity loan from application to funding. This also includes working with a cross-functional team including such key functions as Marketing, Sales, Finance, Pricing, Technology, and our Credit Risk and Compliance partners. This role will report to the VP, Business Unit Leader, Home Loans and partner closely with them to develop strategic initiatives addressing growth, financial performance, and delivery of operational excellence.
Key Responsibilities:
Leadership & Strategy:
- Develop and implement operational strategies aligned with the company’s overall goals.
- Lead, mentor, and manage the operations team leadership to achieve performance targets and professional growth.
- Collaborate with executive leadership to shape and drive the strategic direction of Home Loans Operations.
- Lead targeted cross-functional business growth and improvement initiatives.
Operational Management:
- Oversee day-to-day operations, including the loan processing, underwriting, and customer support that happens during a Loan Origination process.
- Ensure all processes are efficient, scalable, and compliant with industry standards and regulations.
- Continuously evaluate and improve operational workflows to enhance productivity and customer satisfaction.
Regulatory Compliance:
- Maintain up-to-date knowledge of relevant regulations and ensure the division’s operations comply with federal, state, and local laws.
- Implement and monitor compliance programs, conducting regular audits and risk assessments.
Performance Monitoring:
- Establish and track key performance indicators (KPIs) to measure operational success.
- Analyze performance data to identify trends, address issues, and implement improvements.
- Leverage data and analytics to drive business growth and help oversee the P&L.
Customer Experience:
- Drive initiatives to enhance the customer journey, ensuring high levels of satisfaction and retention.
- Develop and implement strategies to resolve customer issues promptly and effectively.
- Participate in resourcing / budget, marketing strategy, and product roadmap discussions, advocating for Home Loans Operations initiatives
Collaboration & Communication:
- Foster strong cross-functional relationships with other departments, such as Sales, Marketing, IT, and Finance.
- Communicate operational goals, achievements, and challenges to stakeholders at all levels of the organization.
Qualifications:
- Minimum of 10 years of experience in mortgage, or related financial services industry, with at least 5 years in a senior leadership role.
- Deep understanding of home loans products, lending processes, and regulatory requirements.
- Proven track record of driving operational excellence and leading high-performing teams.
- Exceptional strategic thinking, analytical, and problem-solving skills.
- Excellent communication, interpersonal, and leadership abilities.
- Proficiency in relevant software and tools, including loan origination systems.
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials describe comprehensive medical, dental, and vision coverage with mental‑health support, EAP, and wellness programs. Feedback suggests some plans include options with 100% company‑paid premiums.
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Parental & Family Support — Parental and family supports include up to 12 weeks fully paid parental leave, fertility/adoption resources, and subsidized backup child and elder care. Pet insurance is also available.
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Leave & Time Off Breadth — Time away benefits include flexible vacation for exempt employees, generous PTO/sick time for non‑exempt staff, and paid holidays. Early‑release “SoFi Fridays” are also cited.
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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