Senior Director, Head of AI-Native ES

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

To support a new AI-Native organization within Tech & Product, we're building an equally self-directed and agile Employee Success (ES) team. The Head of AI-Native ES will lead this experimental team and serve as Architect (business partner) to the AI-Native leader.

You'll run a product-led pod within ES that prototypes, tests, and scales AI-native workflows to build Salesforce's AI-Native ES function. You'll reimagine how we support the organization, piloting new approaches to performance management, careers, and compensation, then translating those learnings back to ES.

This is a one-year experiment to deconstruct legacy ES processes, abandon standard playbooks, and pioneer new ways of organizing, compensating, and evaluating AI-native talent.

You'll work across the organization with the influence needed to incubate Salesforce's future.

What You'll Deliver

Executive & Stakeholder Engagement

• Serve as the primary ES partner to the leadership team of a new AI-Native org within Tech & Product

• Run the executive operating cadence: Weekly Ship Reviews of deployed talent capabilities, Monthly Capability Syncs, and Quarterly Audits

• Build the C-suite narrative connecting talent interventions to AI product outcomes, and translate experimental activity into clear, defensible business impact

Strategic Clarity & Team Rhythm

• Own the operating cadence for the AI-Native ES team, leading product-led pods that build, test, and incubate new HR frameworks

• Align the team's sprint cadence with the AI-Native org's, so talent deliverables amplify product milestones

• Replace traditional SLAs with outcome-based measures (e.g., time-to-value, talent throughput); sunset programs that aren't producing outsized results

Cross-Functional Initiative Leadership

• Build new talent products, then package them into standard playbooks for legacy ES to scale

• Pioneer new models of compensation, performance, and organizational design that account for both human and AI capacity

• Operate as the bridge to legacy ES, leaning on existing systems for compliance and payroll while innovating on the frontier

Organizational Effectiveness

• Architect the AI-Native ES function: pod structures, role profiles, and a hiring bar that blends org design, product management, and AI fluency

• Partner with engineering leaders to design AI-native team structures, operating rhythms, and ways of working

• Treat the team's internal operations as a continuous experiment, applying the same rapid-prototyping methods you apply to the business

• Cultivate a product-led culture where the team is empowered to dismantle legacy processes and pivot fast when experiments fall short

How We Expect You to Use AI

• Model the behavior you're building toward. As a leader within Human Systems, you are expected to be a daily, active user of AI tools, leveraging Slack AI, Claude Code, Gemini, and Agentforce to manage your workload and orchestrate agents. You don't just advocate for AI adoption, you demonstrate it.

• Use AI to compress the intelligence cycle. Leverage AI to rapidly synthesize inputs from across the organization so you always have a current, clear picture of the talent market and team performance. The goal: faster, better-informed decisions with less manual effort.

• Accelerate executive communications and content development. Use AI tools to draft, pressure-test, and sharpen briefing documents, leadership narratives, and presentation materials. You set the strategic direction and voice; AI helps you move from idea to polished artifact faster than expected.

• Rethink how work gets done, not just how fast. Use AI as a lens for redesigning HR workflows from the ground up. You're not automating old work; you're experimenting with agentic workflows that reduce administrative friction to near zero and rethink who (or what) does the work.

• Bring AI into cross-functional problem solving. When complex challenges surface, the kind that stall teams or create recurring drag, bring AI into the room as a problem-solving tool, not an afterthought. Model what it looks like to tackle a hard problem AI-first, and challenge the legacy ES teams and partners around you to do the same.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.