Senior Director, Field Service - Corporate

Posted Yesterday
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Stamford, CT
In-Office
Senior level
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Lead and strategize Field Operations initiatives/projects, develop policies, and drive process improvements using Lean Six Sigma methodologies. Collaborate with executives to enhance service delivery and manage large-scale projects.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced in business strategy development and project management. Self-motivated and a strong leader. Does this sound like you? If so, then Senior Director of Process Engineering may be the role for you.
BE A PART OF THE CONNECTION
As a Senior Director of Process Engineering, you will provide leadership, vision, and strategy to support the implementation of all Field Operations initiatives/projects, following a disciplined Lean Six Sigma methodology. You will develop the long-term vision, design and development of policies and business rules for the customer facing organization, along with the design and build of the processes and solutions for the front-line workforce.
WHAT OUR SENIOR DIRECTORS OF PROCESS ENGINEERING ENJOY MOST
  • An open communication flow between peer organizations
  • Occasional travel outside the office
  • Making connections with other senior leadership
  • Working with cutting edge communication technology
  • Motivating and leading others

Strong leadership skills are critical to this role as you will partner with executives from across Charter's Customer Care, Product, Marketing, Sales, and Engineering groups to identify and implement strategic initiatives aimed at improving the service experience delivered by Field Operations. Your work will ultimately help in the expansion of Charter's growing network.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
  • Experience: Business strategy development experience of ten years, project/program management experience of ten years, facilitation/leadership experience of seven years, experience in either of the following: IT or business unit management of seven years or large-scale process development and implementation of ten years, experience managing projects in an Agile development organization
  • Education: Bachelor's degree, Lean Six Sigma Black Belt certificate
  • Technical Skills: Expert management ability and can develop and energize a multi-disciplined organization, effective interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors, effective analytical, problem-solving and conceptual skills, ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer, expert in formal project management methodologies and their implementation, excellent presentation and facilitation skills, demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists
  • Abilities: Ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics; is persuasive and promotes consensus
  • Skills: Excellent leadership skills, excellent communication skills
  • Schedule: Hours will be determined as business needs dictate

Preferred Qualifications
  • Experience: Proven experience interfacing with senior/executive leaders, in-depth experience in the introduction of new technologies and standards, experience with managing projects following a quality control program, experience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives, full project life cycle experience with both custom development and package-based application deployment, including experience working within a formal systems development life cycle methodology, experience in business process re-engineering or process improvement desirable, involving broad-based information systems and utilizing tools and techniques to effect business change, experience creating, justifying and managing large multi-million dollar operating budgets
  • Education: Master's of Business Administration degree, PMI-ACP certification a plus
    Abilities/Knowledge: Demonstrated organizational management skills in a highly complex, fast-growing environment, including personnel management (hiring, recruiting, staffing, mentoring, coaching and reviewing), budget management and business planning, flexible, creative and inquisitive, understanding of business processes, challenges and opportunities, ability to effectively adapt to and apply rapidly changing technology to business needs, in-depth financial acumen

EOP800 2025-63165 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Top Skills

Agile Project Management
Lean Six Sigma

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The Company
HQ: Stamford, CT
100,000 Employees
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
 
The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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