The Impact of a Senior Director, Enterprise Enablement at Coupa:
We are seeking a strategic, people-first leader to step into the role of Senior Director, Enterprise Enablement. This role owns the full post-sales enablement portfolio: Customer Education (Coupa University), Partner Enablement, and Post-Sales Enablement for Customer Success, Consulting, and Support You will build and lead a team spanning post-sales and partner enablement, while personally owning the Customer Education function, including Coupa University's free-to-fee education strategy.
What You’ll Do
- Drive the customer education strategy, modernization of the learning experience, and roadmap.
- Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption.
- Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy.
- Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function.
- Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle.
- Build and lead partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. Leverage AI to accelerate enablement.
- Set goals, coach, and develop your team; ensure they deploy the shared content engine rather than building parallel content.
- Embed into Customer Success, Consulting, Support, and Partner planning rhythms (QBRs, staff meetings, planning cycles) to diagnose enablement demand.
- Represent post-sales and partner enablement in the quarterly content prioritization council, balancing demand against Content COE capacity.
- Own release readiness — ensure customer- and partner-facing teams are prepared for product releases.
- Lead cross-functional change management and communications for major corporate milestones and annual planning transitions affecting the active customer base.
- Manage operational rigor of key learning tools and systems to support enterprise enablement.
- Partner with Data and Analytics teams to tie post-sales enablement, certification, and training activity directly to NRR, ARR, Support ticket deflection and renewal outcomes.
- Report key business metrics each quarter for the function overall — not just completion or activity metrics.
Customer & Partner Education (Direct Ownership)
People Leadership: Post-Sales & Partner Enablement
Cross-Functional Operating Model
Data-Driven Impact
What You Will Bring to Coupa
- 12+ years operationalizing enablement, GTM, or customer education strategy in enterprise software or SaaS, including 5+ years directly managing people managers.
- Proven experience leading or partnering closely with Customer teams, Customer Success, Consulting, Support, and/or Partner organizations.
- Track record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention impact.
- People leadership: demonstrated success managing managers and building team capability, not just individual contributors.
- Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention outcomes.
- Executive presence: able to align CCO, Customer Success, Consulting, Support, and Partner leadership around a shared operating model.
- Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings.
- Bachelor's degree required; MBA or advanced degree preferred
Skills Required
- 12+ years operationalizing enablement, GTM, or customer education in enterprise software or SaaS
- 5+ years directly managing people managers
- Experience leading or partnering closely with Customer Success, Consulting, Support, and Partner organizations
- Track record commercializing training or certification portfolios including packaging, pricing, and positioning
- Proven people leadership: managing managers and building team capability
- Data literate: define and track metrics connecting enablement activity to renewal and retention outcomes
- Executive presence to align senior customer and partner leadership around a shared operating model
- Strong knowledge of learning operations, learning management systems, learning experience platforms, and education tools/systems
- Bachelor's degree
- MBA or advanced degree
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, and mental‑wellness resources for employees and dependents begin on the first day of employment. Recent updates to health‑insurance programs this year indicate active management of core coverage.
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Leave & Time Off Breadth — Flexible Time Off, floating holidays, paid parental leave, and dedicated volunteer time off are emphasized as part of standard offerings. A global minimum vacation allowance outside the U.S. is also advertised.
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Retirement Support — Competitive compensation is paired with retirement savings programs, including a U.S. 401(k) with company match. An Employee Stock Purchase Plan is also referenced as part of long‑term financial support.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
