The Impact of an Account Director, Customer Growth at Coupa:
The Account Director, Customer Growth is responsible for account expansion within Coupa’s existing customer base. They are tasked with maintaining executive sponsorship, understanding business needs, and developing end-to-end account plans and strategies. They work closely with the Customer Value Manager (CVM) and other customer-facing teams to identify, pitch, and close cross-sell opportunities within their assigned accounts.
What You’ll Do
- Drive and develop cross-selling revenue with assigned accounts to meet or exceed quota in a dynamic, fast-growing organization and highly competitive environment
- Work with customer, CVMs, and other internal teams to identify cross-sell opportunities that will expand Coupa’s share of wallet and are also in alignment with the customer’s business objectives
- Design and execute an account development strategy to position Coupa as the market leader in Business Spend Management
- Build out an account penetration model that encourages multi-angle access to key stakeholders
- Align overall value messaging targeted towards the chief economic buyer in target accounts
- Partner with supporting functions such as Customer Value managers, Value Solutions Consultants, and Customer Support to strengthen the brand of Coupa in assigned accounts
What You Will Bring to Coupa
- Minimum [3 years (CORP/MM), 5+ years (Enterprise)] sales experience with enterprise software sales
- A strong SaaS sales background with a proven track record of developing existing Accounts and driving complex multi-stakeholder engagements
- Domain knowledge in Spend Management would be a plus
- The ability to identify client pains and develop unique and compelling value propositions that focus on delivering business value to the client
- Excellent communication skills and a problem-solving mindset combined with detail-orientation towards your customers
- Out-of-the-box-thinking and bringing fresh ideas to replace existing solutions with Coupa‘s outstanding Spend Management solutions portfolio including Coupa Pay and Coupa Supply Chain
Skills Required
- Minimum 3 years (CORP/MM) or 5+ years (Enterprise) sales experience with enterprise software sales
- Proven track record in SaaS sales developing existing accounts and driving complex multi-stakeholder engagements
- Ability to identify client pains and develop compelling value propositions delivering business value
- Excellent communication skills, problem-solving mindset, and customer-focused attention to detail
- Experience partnering with Customer Value Managers, Value Solutions Consultants, and Customer Support (cross-functional collaboration)
- Domain knowledge in Spend Management
- Creative, out-of-the-box thinking to replace existing solutions with Coupa's Spend Management portfolio
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental‑health resources from day one. Plan breadth and wellness support are consistently emphasized.
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Leave & Time Off Breadth — Time off includes flexible or unlimited PTO, paid parental leave, floating holidays, and dedicated volunteer time. Remote‑friendly practices are noted to support taking time away.
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Parental & Family Support — Family‑building and caregiving supports include fertility benefits, generous parental leave, and resources for adoption and elder care. Return‑to‑work assistance and an onsite Mother’s Room are highlighted.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
