Senior Director, Customer Success (Enterprise)

*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours.

The Senior Director of Customer Success for Enterprise Demand leads the strategy and execution for Bankrate’s most influential distribution partners. You will lead a high-performing team focused on ensuring these partners successfully deploy our marketplace solutions, drive high audience engagement, and achieve long-term growth. This is a strategic leadership role that sits at the intersection of business development, product strategy, and marketing.

You are the architect of Bankrate’s distribution footprint. By ensuring that our private marketplaces provide immense value to employers and affinity groups, you directly expand Bankrate’s audience reach. You turn partnerships into thriving ecosystems where the partner’s audience gets the best financial advice and Bankrate drives massive high-intent traffic.

What You’ll Do:

• Develop and lead the Customer Success strategy for the "Demand" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members.
• Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment.
• Identify and execute opportunities to broaden our footprint within existing partners (e.g., moving from a single employee benefit tier to a full-company rollout).
• Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner’s ecosystem), and Sales.
• Build CS playbooks, standardizing not only how we onboard an enterprise customer to ensure streamlined time to value, but also how we continue to increase value and depth of partnership

What We’re Looking For:

• Partnership/Channel Expertise: 8+ years in Customer Success or Partnership Management, with specific experience in B2B2C environments, channel partnerships, or the HR/Benefits tech space. 
• Understanding of how digital marketplaces function, specifically the balance between user experience and monetization.
• Proven ability to not just maintain a partnership, but to proactively find ways to grow the audience and revenue. 
• A proven track record of being "in the weeds" with enterprise clients while simultaneously managing a team’s performance.
• Ability to take complex audience engagement data and turn it into a compelling "ROI story".

Compensation:

Total Cash Compensation Range: $185,000 – $250,000 per year

This role is also eligible for a target bonus. Equity may be offered separately and not included in total cash compensation. Actual compensation varies based on location, experience, and qualifications.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition — helping to make the American dream more affordable for everyone.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

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