Job Summary
As part of Marriott’s Change Management and Associate Engagement team, the Senior Director, Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor, partnering across HR Centers of Excellence (COEs), including Associate Development, Talent Management, and Organizational Capability, to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent, builds leadership capability, and delivers learning at scale.
In addition to leading end-to-end change management and associate engagement strategy across priority initiatives, this position will support the preparation of Board-level materials and strategic updates on behalf of Human Resources. The role demands a high degree of cross-functional collaboration, strategic thinking, and executive presence. The Senior Director will also manage a high-performing team, cultivating a culture of curiosity, courage, and connectedness, empowering team members to grow, challenge the status quo, and work boldly and collaboratively in support of Marriott’s transformation.
Key Responsibilities
Change Management Leadership
- Lead change management strategy, planning, and execution across global learning, talent, and capability-building programs.
- Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.
- Guide senior stakeholders through the change journey with clear messaging, alignment, and sponsorship strategies.
- Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.
- Conduct impact assessments, readiness analyses, stakeholder interviews, and journey mapping to inform tailored interventions.
- Define and monitor adoption, utilization, and sustainment metrics to measure success and enable course correction.
Associate Engagement & Communications
- Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.
- Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates, leveraging storytelling and digital engagement tools.
- Manage internal platforms and communication assets, including MGS presence, DLZ activations, toolkits, and cascade materials.
- Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.
- Equip leaders and people managers to serve as effective communicators and champions of change.
Executive & Board-Level Support
- Prepare high-impact presentations, reports, and briefings for Board meetings and senior leadership updates, on behalf of the CHRO and EVP, Global Operations Services.
- Ensure complex strategies and progress updates are communicated in a clear, concise, and visually compelling manner.
- Coordinate input across stakeholders to align narratives and deliver polished, timely submissions that reflect Marriott’s people and operational priorities.
Cross-Functional Influence
- Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.
- Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.
- Collaborate with regional HR and business teams to localize strategies and support implementation across markets.
Candidate Profile
Required Experience & Qualifications
- 8+ years of progressive experience leading large-scale, enterprise-level change efforts preferably within HR, learning, or talent development domains.
- Demonstrated success in driving change for complex, global initiatives such as system implementations or learning transformations.
- Strong experience in preparing and presenting executive-level materials, including for Board or C-suite audiences.
- Deep knowledge of organizational behavior, stakeholder dynamics, and change communication principles.
- Proven ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.
- Bachelor’s degree required; advanced degree in Organizational Development, Business, Communications, or a related field strongly preferred.
Skills & Attributes
- Expert-level knowledge of change management methodologies and their practical application.
- Exceptional written and verbal communication skills, with a focus on strategic storytelling and executive communications.
- Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.
- Data-driven mindset; experience using insights to guide decision-making and improve engagement.
- Collaborative, inclusive leader with high emotional intelligence and organizational savvy.
- Results-oriented, detail-driven, and comfortable navigating ambiguity and shifting priorities.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsMarriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
