Primary Purpose:
- Business Analysis; The application of knowledge, skills and techniques to realize and deliver services needed to satisfy the organization's business goals and objectives.
- Systems Analysts may serve as change agents who identify the organizational improvements needed, design systems to implement those changes, and train and motivate others to use the systems.
- The Business System Analyst is the liaison between the business line and technology, The BA will be an advocate for the business to identify and deliver technology and business solutions.
- The Business System Analyst will be the catalyst for supporting and maintaining the business solutions in production.
The good faith expected compensation range for this role is $110,000 to $160,000 based on the role, market, internal equity, and candidate qualifications. For candidates who do not sit within a commutable distance to Suffolk, VA, occasional as-needed travel to Suffolk, VA, is anticipated.
Essential Responsibilities:
- Work with stakeholders from all business units and related third parties to define and document business processes and software requirements for business and technology initiatives.
- Lead cross-functional business process re-engineering teams and continuous improvement efforts. Identify and understand the business problem and the impact of the proposed solution on the organization’s operations.
- Evaluate internal & external customer business needs, contribute to strategic planning of information systems and technology directions.
- Document project requirements, scope, objectives, and benefit expectations.
- Evaluate potential software solutions and the system architecture to ensure that they meet business requirements.
- Contribute to project plans.
- Develop and facilitate test plans and scripts.
- Deploy/implement solutions as directed by the thorough use of project management techniques.
- Liaise with business partners during preliminary installation and testing of new products and services.
- Maintain detailed documentation regarding all implemented solutions.
- Implement System Level changes as directed by project implementation guidelines and specifications.
- Follow Change Management practices to effectively implement system and process changes.
- Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
Minimum Required Skills & Competencies:
- Five years of recent experience working as a business or system analyst.
- Five years financial services experience or banking service provider experience.
- Recent experience working with FIS IBS banking core software platforms and related systems.
- Ability to work independently, analyze data, take and recommend appropriate actions with minimal supervision.
- Superior analytical, organizational, critical thinking and problem-solving abilities.
- Ability to think outside the box, show initiative, and be inquisitive.
- Dependable, self-motivated with a positive attitude.
- Proficient in detailed research and documentation.
- Ability to manage and prioritize workload effectively and thrive in a fast-paced work environment.
- High level of skill with Microsoft Office applications, primarily Outlook, Word and Excel, PowerPoint
- Excellent presentation and communication skills both written and verbal, with strong interpersonal skills.
Desired Skills & Competencies:
- Bachelor’s degree in Business or Information Technology.
- Experience & knowledge of the financial services industry.
- PMI – PMP & or PBA certification or equivalent experience.
- Recent experience in Quality Assurance and Project Management.
- Recent experience working with banking systems such as: FIS/IBS core
- Recent experience working with ServiceNow
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Five years of recent experience working as a business or systems analyst
- Five years of financial services or banking service provider experience
- Recent experience with FIS IBS banking core software platforms and related systems
- Ability to work independently, analyze data, and recommend appropriate actions with minimal supervision
- Superior analytical, organizational, critical-thinking, and problem-solving skills
- Strong research and documentation skills
- Ability to manage and prioritize workload in a fast-paced environment
- Proficiency with Microsoft Office applications, especially Outlook, Word, Excel, and PowerPoint
- Excellent written, verbal, presentation, and interpersonal communication skills
- Bachelor's degree in Business or Information Technology
- PMI PMP or PBA certification, or equivalent experience
- Recent experience in quality assurance and project management
- Recent experience with banking systems such as FIS IBS Core
- Recent experience working with ServiceNow
TowneBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TowneBank and has not been reviewed or approved by TowneBank.
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Leave & Time Off Breadth — PTO, all federal bank holidays, and an extra birthday day off are highlighted, with paid parental leave also offered. Time off can be used for vacation, illness, caregiving, bereavement, and birth/adoption for both full- and part-time staff.
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Wellbeing & Lifestyle Benefits — Wellness initiatives include on-site screenings, fitness-club reimbursement, virtual fitness and mindfulness classes, and various employee discounts. An Employee Assistance Program and wellness resources support everyday wellbeing.
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Retirement Support — A 401(k) with employer contributions through Principal and retirement planning tools are provided. A standard match with full vesting over five years is noted.
TowneBank Insights
What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.







