Company Description
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.
Job Description
Experian Consumer Services is looking for a Senior Data (Product) Analyst to focus on user behavior reporting, performance updates, and deep-dive analyses. As part of the Data Science and Analytics Team, you'll translate requirements into data questions, write complex SQL queries, compile and cleanse data, analyze it, and prepare reports/dashboards. You'll provide insights into online behaviors and identify opportunities to maximize outcomes, focusing on product analytics and user behavior with our consumer app. You'll collaborate with Product, Integrated Marketing, UX, Technology, and Business Operations.
You'll bring technical expertise in data, reporting, and analytical approaches to improve business decision-making. This hands-on role reports to the Director of Analytics.
What you'll do
- Manage SQL code for data transfer between Snowflake, AWS Redshift, S3, and other data warehouses.
- Create tables and data pipelines using Alteryx/Apache Airflow for monitoring and reporting.
- Develop Tableau dashboards.
- Analyze member activity (e.g., engagement behavior, acquisition rates, communication touch points, billing persistency) to provide insights on retention and revenue.
- Use analytical tools to understand customer behavior and improve experience (e.g., website/app user behavior, email engagement, conversion analysis, marketing effectiveness).
- Conduct A/B testing, cohort analysis, regression analysis, and other statistical methods to uncover insights.
- Collaborate with BI and Engineering to resolve data issues.
- Provide dashboard solutions, identify trends/issues in data, and make recommendations.
- Develop and implement quantitative data infrastructure to answer business questions and improve product performance.
- Present analytical results and insights to partners to influence decisions.
Qualifications
- Bachelor's degree in quantitative discipline, e.g. Mathematics, Statistics, Economics or related field, or equivalent experience.
- 5+ years of professional experience in analytics/statistics.
- Experience in business analytics, quantitative reasoning and metrics reporting with the capacity to support claims with correlating data points.
- Knowledge of relational database theory and proficient in writing and understanding complex SQL code.
- Experience with Business Intelligence tools (Tableau) and real-time dashboard development.
- Proficient in summarizing large data volumes and complex questions into clear, applicable insights using quantitative reasoning.
- Experienced with relational data sets, data warehouses, data mining, and data analysis techniques.
- Provide insights into online behaviors and identifying opportunities to enhance the online experience.
- Experience with uncovering trends and spotting anomalies.
- Understanding of traffic metrics, online user behavior tracking, pathing behavior, segmentation, and data-driven analytical thinking.
Additional Information
This is a permanent hybrid role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-Hybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
