We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.
We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.
What You’ll DoInteract with customers across chat, email, and calls
Share best practices and recommendations
Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.
Collaborate with Sales, Development, Marketing, and QA
Represent the “voice of the customer” inside the company
Contribute to process improvements and exceed KPIs
Bachelor’s degree or equivalent experience
1–2 years in a customer-facing role (support, success, service)
Excellent English communication skills (written + spoken)
Customer-first mindset with strong active listening skills
General computer proficiency and SaaS product knowledge
Ability to multitask and stay calm under pressure
Positive, team-oriented, and proactive attitude
Be part of a fast-growing scale-up where you make an impact from day one
Join an international team of passionate, supportive colleagues
Grow with us — new opportunities open quickly as we scale
Thrive in an inclusive, diverse workplace where performance matters most
Apply now and help us deliver world-class support while shaping the future of EdTech!
Skills Required
- Bachelor's degree or equivalent experience
- 1-2 years of experience in a customer-facing support, success, or service role
- Excellent written and spoken English communication skills
- Customer-first mindset and strong active listening skills
- General computer proficiency and SaaS product knowledge
- Ability to multitask and remain calm under pressure
- Positive, team-oriented, and proactive attitude
What We Do
We believe everyone should be able to turn their knowledge into training—easily, quickly, and at scale. Why? Because your employees know your company best. They hold the company-specific knowledge that drives day-to-day success. And when they can share that knowledge, your whole organization grows stronger. That's why we built a user-friendly e-learning authoring tool that helps organizations unlock their teams' expertise. Today, over 50,000 people use Easygenerator to create e-learning tailored to their business. Whether you're in Learning & Development, HR, or any other department, you don't need design or technical experience to get started. You can share your knowledge from day one. That's why more than 2,000 companies use Easygenerator to democratize learning: Danone, Electrolux, Sodexo, and many more. As the first e-learning authoring solution to launch AI-powered course creation, we've kept our focus clear: help people quickly turn knowledge into training. With a little help from AI, course creation feels less like work and more like getting things done. It's working: we consistently win awards and earn top ratings on user-review platforms like G2. And because we want to make it as easy for our users as possible, when you need help, we're here. You can chat instantly with our support team—real people ready to assist you in over 120 languages.
