Senior Customer Support Specialist - Open to TLs

If you’re a customer-focused professional with strong communication skills, confidence in handling customer concerns, and the ability to thrive in a tech-driven environment, we’d love to hear from you!

We have an in-house Customer Service position for you!

Cartrack is one of the largest vehicle telematics companies globally with almost 2.6M active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. Karooooo

Responsibility:

• Maintaining a positive, empathetic, and professional attitude toward customers always.

• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.

• Train customers on how to derive the most value from our Software-as-a-Service platform.

• Ensure customer satisfaction and provide professional customer support.

• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.

• Responding promptly to customer inquiries and communicating with customers through various channels.

• Providing feedback on the efficiency of the customer service process.

• Identify opportunities to sell additional services and or Cartrack software applications to clients.

• Compile daily efficiency and productivity reports.

Requirements:

• Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience

• Experience in customer service.

• Proficient in English and Filipino.

• Tech-savvy and computer literate.

• Excellent communication and interpersonal skills.

• Hands-on and a positive attitude.

• Team player with a high level of energy and able to work independently.