Senior Customer Support Engineer - BH/QATARGAS

Sorry, this job was removed at 10:15 a.m. (CST) on Wednesday, Feb 11, 2026
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Doha, Al Doha, QAT
In-Office
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
Job Description SummaryThe Senior Customer Support Engineer will lead complex, customer-facing technical engagements by partnering with customers and cross-functional internal teams to diagnose issues, drive root-cause investigations, implement corrective actions, and develop proactive risk mitigation strategies across the Power Systems Balance of Plant portfolio, including Steam Turbine, Gas Turbine, and Electrical systems.

Job Description

Roles and Responsibilities

  • Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
  • Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
  • Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
  • Lead and program manage root cause analysis/investigation activities for product technical issues. Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
  • Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
  • Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
  • Support unplanned/forced outages to meet reliability/availability goals
  • Travel to customer location support customer technical review meetings and present recommendations
  • Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management
  • Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
  • Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

Required Qualifications

  • Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
  • Minimum of 8 years of experience in installation/ commissioning/ maintenance/ engineering of GE gas turbines specially E class units
  • Minimum of 8 years of experience with power plant design and upgrades, including system analysis and testing
  • Strong working knowledge of various GE Gas Turbine and Balance Of Plant equipment.
  • Ability to travel 25-50% of the time

Desired Characteristics

  • Experience in a matrix leadership environment;
  • Willing to work 2 days from customer site (Qatargas)
  • Prior experience in a field engineering or customer service facing role
  • Experience working in global, matrix organization; ability to make timely and sound decisions based on data.
  • Strong technical aptitude, including applicable engineering tools and systems
  • Flexible to work off hours and weekends to support emergency issue resolution.
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

Additional Information

Relocation Assistance Provided: Yes

GE Vernova Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.

  • Retirement Support The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
  • Parental & Family Support Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
  • Leave & Time Off Breadth Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.

GE Vernova Insights

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The Company
HQ: , Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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