Senior Customer Success Manager

Do you see yourself as someone who builds strong customer relationships while also driving meaningful business outcomes?

Pharos is seeking an experienced Senior Customer Success Manager to support and grow relationships with an established customer base.

This role is focused on maintaining trusted customer partnerships, supporting long-term success, and identifying opportunities for continued engagement over time. You will work with business customers in a variety of environments and be expected to balance relationship management with business outcomes.

The ideal candidate is comfortable navigating complex situations, communicates effectively across stakeholders, and demonstrates sound judgment in how they approach their work. You should be able to operate independently, know when to seek alignment, and apply what you learn across situations.

If this sounds like how you approach your work, and you bring experience working with business customers in a professional environment, we would like to hear from you.

Pharos is a stable, established technology company with a long history of serving customers across a range of industries. We combine the strength of an experienced organization with the opportunity to modernize and evolve our platform in meaningful ways.

We offer a collaborative, low-ego environment with accessible leadership and the opportunity to influence product direction. Our benefits program has been recognized with a “Great Benefits” award by Mployer.

This is a place for experienced professionals who want to do meaningful work in an environment that values long-term thinking and growth.

Compensation: $120,000 – $125,000 base salary + bonus
Benefits: Comprehensive benefits package including health, dental, & vision coverage, retirement plan, and paid time off

Location: This position is open to candidates based in and authorized to work in the United States. While remote candidates will be considered, preference may be given to those located in or near Rochester, NY, with the ability to work in a hybrid model (approximately one day per week in the office).

Travel: Limited travel is expected (up to 10%), including occasional domestic and rare international travel. Candidates must be eligible to travel outside of the United States.

Pharos is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran status, or any other protected characteristic under applicable federal, state, or local laws.