Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
As a Senior Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers. Your focus will be retention and long-term value realization — ensuring customers adopt, engage, and renew with confidence.
You are proactive, organized, and commercially savvy. You don’t wait for churn signals — you anticipate them. You don’t just manage accounts — you drive outcomes.
What will you be doing?
Own the end-to-end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation
Build and execute renewal strategies 90–120 days in advance, identifying risks early and partnering cross-functionally to ensure seamless execution
Develop strong relationships with key stakeholders, aligning on measurable success metrics and desired business outcomes
Monitor product usage and engagement, proactively addressing adoption gaps to ensure customers realize clear ROI
Lead business reviews and strategic check-ins to reinforce value, strengthen alignment, and surface growth opportunities
Identify and mitigate churn risk using data-driven insights, executing mitigation plans and escalating when necessary
Maintain clear documentation of account health, risks, and blockers while advocating for customer needs and sharing feedback internally
What skills and experience do you need?
3-5 years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
Proven experience owning renewals and retention metrics
Strong commercial instincts and comfort leading contract conversations
Ability to interpret usage data and translate it into action
Excellent communication and stakeholder management skills
Highly organized with strong attention to detail
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 3-5 years in Customer Success, Account Management, or similar client-facing role in B2B SaaS environment
- Proven experience owning renewals and retention metrics
- Strong commercial instincts leading contract conversations
- Ability to interpret usage data and translate it into action
- Excellent communication and stakeholder management skills
- Highly organized with strong attention to detail
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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