Jobs at Front

Lead and scale an Account Management team responsible for renewals, expansion, and account health across high-value SaaS customers. Build team structure and KPIs, coach AMs on expansion and negotiation, partner cross-functionally with Sales, Finance, Legal, and RevOps, and own customer outcomes including satisfaction and commercial success.

Lead and scale the Account Management team to drive renewals, expansion, and account health across high-value SaaS customers. Build processes, coach AMs, define KPIs, collaborate cross-functionally with Sales/Finance/Legal/RevOps, and own commercial outcomes and customer satisfaction.

Own the full new-business sales cycle across EMEA: prospecting (inbound/outbound), discovery, product demos, contract negotiation, pipeline management in Gong/Salesforce, and exceed quarterly quotas while collaborating cross-functionally.

Lead strategy, roadmap, and delivery for Front's channel integrations (Voice, SMS, WhatsApp, Slack). Define requirements, prioritize roadmap, collaborate with engineering, design, partnerships, data, and sales, and use quantitative and qualitative insights to drive customer-focused, high-impact product launches.

Lead strategy, roadmap, and execution for Front's Copilot AI assistant embedded in the inbox. Define priorities, use quantitative and qualitative research, drive end-to-end product development, and partner with engineering, design, data, marketing, and sales. Deliver trusted, high-quality AI features (summarize, prioritize, draft, classify, route) and align stakeholders including executives.

Lead the design team at Front, focusing on creating intuitive B2B customer experiences, evolving design systems with AI, and mentorship.

Lead strategy, roadmap, and execution for Front's Copilot AI assistant in the Inbox. Define product vision, prioritize features using quantitative and qualitative insights, drive end-to-end development, and collaborate closely with engineering, design, data, marketing, and sales. Ensure product quality, trust, and business impact while aligning stakeholders and reporting to executives.

Manage the Core AI Platform team at Front, overseeing AI infrastructure and guiding strategic investments in AI, while mentoring senior engineers and collaborating across teams.

The Solutions Engineer collaborates with sales to define and implement technical solutions, manage pilot projects, customize demos, and influence product development.

The Account Executive will oversee the complete sales cycle for SMB customers, focusing on prospecting, lead follow-up, product demos, negotiations, and closing deals. This role requires maintaining pipeline accuracy and effective collaboration with cross-functional teams.

The Software Engineer will develop frontend features, ensuring user experience and code quality, while collaborating with Product and Design teams.

The Senior Software Engineer will enhance Front's React Native mobile app, improve performance across platforms, and mentor team members. Responsibilities include building cross-platform code and improving user experience.

As a Customer Success Manager, you'll manage renewals, drive customer adoption, and mitigate churn risks while advocating for customer needs.

Lead global Sales Ops, Marketing Ops, and Deal Desk to scale GTM systems, processes, and data. Own forecasting, territory and quota design, pipeline efficiency, CRM health, campaign and lead lifecycle infrastructure, pricing/CPQ governance, and cross-functional operating cadence while building a high-performing global RevOps team.

As a Senior Finance and Strategy Manager, you will drive planning, forecasting, and analytical work for GTM leadership, build frameworks for investment decisions, identify risks and opportunities, and improve financial planning and reporting for the organization.

The Operations AI Engineer will design and deploy multi-step AI workflows, integrate with business systems, and ensure reliability and security in production environments while collaborating closely with various teams.

Design and implement multi-step AI workflows for B2B operations, focusing on integration with business systems and ensuring production reliability.

Drive product adoption and revenue growth for self-serve accounts by proactively engaging users, running trials of premium features, providing consultative guidance, executing upsell strategies, and feeding customer insights to product and marketing. Collaborate cross-functionally to manage escalations and scale engagement campaigns.

Manage renewals, upsells, and commercial outcomes for a high-volume SaaS book of business. Partner with CSMs to convert adoption into expansion, maintain CRM and forecasting, position services and premium support, and collaborate cross-functionally to protect revenue and optimize scaled playbooks.

Manage renewals and expansions for a large portfolio, driving net revenue retention through upsell/cross-sell, contract negotiation, and scalable commercial motions. Partner with CSMs to convert adoption into revenue, maintain CRM hygiene and forecasting, position services packages, and collaborate cross-functionally to protect and grow revenue.