Position Summary:
Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way.
This position will support our BlazeMeter and Perfecto brands.
Responsibilities:
- Establish and maintain relationships with key decision makers within assigned accounts
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Ensure client reference ability to support the Sales organization in expansions and closing processes
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
- Know the market and maintain a good knowledge of all key competitors
- Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
- May be required to support additional products/brands as needed.
Requirements:
- Experience negotiating and closing customer contracts (renewals & expansion)
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Experience working in a development, testing or data management environment
- Must work within a team environment with sales, field services and delivery teams
- Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
- Must be able to travel at times
- Builds no-code automations; documents guardrails
- Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time.
- Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls.
- Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations.
AI Fluency:
OR
All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.
Skills Required
- Experience negotiating and closing customer contracts, including renewals and expansions
- Successful experience as a customer success manager, consultant, pre-sales professional, account manager, technical account manager, or equivalent
- Track record of leading technical conversations and persuading stakeholders based on solution requirements and value
- Experience working in a development, testing, or data management environment
- Ability to work collaboratively with sales, field services, and delivery teams
- Knowledge of customer success tools such as Gainsight
- Proficiency creating PowerPoint presentations
- Ability to travel at times
- Ability to build and document no-code or low-code automations using approved AI and workflow tools
- Ability to document AI-assisted workflows, assumptions, review steps, and human-in-the-loop controls
- Ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations
- Basic AI fluency, including prompt writing and output review, or advanced prompt-writing and validation skills
What We Do
The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle. With Perforce’s suite of products built to develop and maintain high-stakes applications, companies can finally manage complexity with efficiency, achieve speed without compromise, and run their DevOps toolchains with full integrity. Perforce gives customers a DevOps Edge, from code to business-ready. But at the heart of our success is the people. We are a global community of collaborative experts, problem solvers, and possibility seekers who believe in making work both challenging and fun. Join us and you’ll work alongside the brightest in the business, driving innovation and growing in a career that’s moving in one direction: upward!
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