Founded in France in 2016, our client wants to take the guesswork out of every decision made in the physical world. Its location intelligence SaaS platform turns footfall and location data into insights that help retail and real estate leaders choose their sites, measure the performance of their assets, understand their visitors and benchmark themselves against the competition. The company serves more than 600 clients across Europe, including shopping mall operators, real estate advisors, retailers, consulting firms and cities. It has raised €45M since its creation.
In 2024, it acquired its main Spanish competitor and became a leading location intelligence platform in Europe. It recently launched in the US.
📝Job Description :The Customer Success team is part of the global Revenue Team. In this context, the company is recruiting a Senior Customer Success Manager to own the Italian market: a portfolio of 50 to 60 accounts representing 1.7 to 1.8M in revenue, from the smallest account to the largest.
🤝 About our team :You join the international Customer Success team, which covers the UK, Germany and Italy, and you report to the International Customer Success Lead. You are the only CSM on the Italian market. The team works without micromanagement: you set your own priorities and the results speak for you.
Portfolio ownership and growth
Manage your whole portfolio with full autonomy, from follow-ups to monthly client meetings,
Lead commercial renewal conversations, starting with the renewal of the largest accounts.
Spot upsell opportunities and close them: there is no longer a dedicated account manager for Italy, so account growth is your responsibility,
Anticipate churn risks and act on them before they become critical.
Account and Business Planning
Build and execute account plans on your strategic accounts: major shopping mall operators, international real estate advisors, leading retail and grocery brands,
Run business reviews with your clients' decision-makers and act as their trusted advisor,
Turn your clients into advocates through testimonials and success stories.
Adoption and operational excellence
Onboard new clients and users, and run platform trainings,
Track platform usage and adoption to anticipate critical situations,
Bring client feedback to the Product team and be the voice of your clients internally.
You are a native Italian speaker and you speak English fluently (English is the team's working language),
You have at least 4 years of experience as a Customer Success Manager in B2B SaaS, on a complex solution, or previous experience in the data industry,
You are business-oriented: you have a proven track record on renewals and upsells, with figures to back it up (GRR, renewed amounts, expansion revenue),
You are autonomous: you have already managed a large portfolio with key accounts without close supervision,
You are a team player: you work with all teams and have a positive impact on people,
You are a challenger: you question the status quo and you measure the impact of what you do,
You are a problem solver: you are resilient, open to feedback, and you always look for the best solution for your clients.
Base salary: €55K to €65K
Variable: €10K paid quarterly, based on gross retention rate (GRR) against target,
Upsell commission: uncapped, on top of the variable,
Location: Paris office
High impact: a market of your own, with some of the largest real estate and retail players in Italy.
⚙️ The Recruitment Process
1️⃣ 30 min with our Talent Acquisition
2️⃣ 30 min with our futur manager, Iain
3️⃣ 45 min Business case
4️⃣ 45 min Values Interview
5️⃣ 30 min with our N+2, Adei
Skills Required
- Native Italian speaker
- Fluent English
- At least 4 years of experience as a Customer Success Manager in B2B SaaS, working with a complex solution, or experience in the data industry
- Proven track record managing renewals and upsells, with measurable results such as GRR, renewed amounts, and expansion revenue
- Experience independently managing a large portfolio with key accounts
- Ability to collaborate effectively across teams
- Problem-solving, resilience, openness to feedback, and a client-focused approach
What We Do
Mytraffic redefines the location intelligence category. Our SaaS platform provides easy access, precise and accurate data on any physical location in real-time in Europe. We support organizations in many different sectors (Retail, Real Estate, Consulting companies, Cities, Consumer Goods, Advertising etc.) to help them expand their businesses, increase the performance of managed assets, optimize marketing reach and benchmark their results with competition Our unique platform transforms multiple data sources into actionable insights (dynamic footfall, vehicle flow, visitor profiling) at scale, with respect to the strictest GDPR compliance rules. Mytraffic closed a €30 Million Series B funding in November 2022 with Axa Venture Partners, Alven and Kernel Investissements.
