What you'll do:
- Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.
Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio.
Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
Lead the development of the Pigment community through thought leadership, events, and developing best practices.
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
Who you are:
You have significant experience in customer success, account management, or a similar role within a software/SaaS company.
You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
You have experience with AI customer engagement strategies, automation technologies and platforms.
You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
You have curiosity in new technology adoption and enjoy working with best in class Products.
You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
Fluent both French and English.
You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
What we offer:
- Competitive package
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
How we work:
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations
Skills Required
- Significant experience in customer success, account management or similar role within a software/SaaS company
- Proven track record of managing high-volume accounts and driving customer satisfaction
- Experience with digital-touch customer engagement strategies and automation technologies
- Skilled in creation of written communications and visual content
- Strong commercial mindset and ownership of revenue
- Excellent analytical skills for customer data interpretation
- Outstanding communication and interpersonal skills
- Fluent in French and English
- Skilled in creation of video or animated content
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
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