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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Senior Customer Success Executive, you will strategically manage and grow relationships with top Tier 1 clients, ensuring long-term satisfaction, retention, and business growth. This role combines high-level client engagement, proactive risk management, and innovative thinking to meet performance goals while acting as a role model for customer relationship management across Infobip. You will coordinate closely with internal teams to deliver strong outcomes and continuously improve the end-to-end customer experience.
What you’ll do
- Build and maintain strategic relationships with top Tier 1 clients through regular engagement and alignment on business goals
- Serve as the main point of contact for client business and technical needs, coordinating internal teams to resolve requests and escalations
- Understand client structures and decision-making processes to support solution adoption
- Deliver on quarterly KPIs, with a strong focus on Gross Profit, Margin %, and cross-sell/up-sell growth
- Propose creative and profitable account strategies, challenging existing models when needed
- Collaborate with Customer Success on existing and future SaaS business opportunities
- Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup and configuration
- Monitor client health and proactively manage risk in collaboration with Revenue Assurance
- Analyze and forecast client traffic, taking immediate action to protect and grow revenue
- Contribute feedback to improve internal tools such as Qlik and SuperUser
- Maintain accurate records of client engagement and opportunities in Salesforce
- Represent the client’s perspective internally to help shape Infobip’s customer experience
- Mentor team members and newcomers, acting as a role model for customer growth practices
- Stay informed on industry trends, competition, and their implications for Infobip’s strategy
What makes you a strong fit
- Bachelor’s degree in Business, Management, Communications, IT, Telecommunications, or a related field, or equivalent experience
- 7+ years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Consultancy, or Business Development
- Proven experience driving customer retention and growth
- Experience engaging and presenting to C-level stakeholders
- Strong understanding of the customer journey and customer satisfaction principles
- Strong analytical, organizational, and administrative skills with a systematic approach to problem-solving
- Strong relationship-building and networking skills
- Experience in the SaaS industry is an advantage
- Self-driven, able to work independently while collaborating effectively within a team
- Excellent written and verbal communication skills in English
- Strong negotiation skills with clients, partners, and colleagues
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-DM1Skills Required
- Bachelor's degree in Business, Management, Communications, IT, Telecommunications, a related field, or equivalent experience
- 7+ years of experience in B2B enterprise key account management, customer success, client relations, consultancy, or business development
- Proven experience driving customer retention and growth
- Experience engaging and presenting to C-level stakeholders
- Strong understanding of the customer journey and customer satisfaction principles
- Strong analytical, organizational, and administrative skills with a systematic approach to problem-solving
- Strong relationship-building and networking skills
- Experience in the SaaS industry
- Ability to work independently while collaborating effectively within a team
- Excellent written and verbal communication skills in English
- Strong negotiation skills with clients, partners, and colleagues
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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