Senior Customer Project/Program Manager

Posted 18 Hours Ago
Atlanta, GA
Hybrid
81K-122K Annually
Senior level
Automotive • Cloud • Greentech • Information Technology • Other • Software • Cybersecurity
Empowering people today to build a better future for the next generation.
The Role
The Senior Project Manager leads cross-functional initiatives, ensuring project execution from planning to close-out while engaging stakeholders and driving improvements.
Summary Generated by Built In
The Sr. Project Manager provides project management leadership for moderately complex, cross-functional initiatives within a diverse customer and stakeholder base. This role partners closely with both customers and internal teams to define project needs, develop structured project plans, and drive successful execution from initiation through close-out. The Sr Project Manager ensures consistent application of project management methodologies, tools, and best practices while identifying opportunities for continuous improvement.
Candidates will come into the office 1 day/week and should be located within 25 miles of the posted location (Atlanta, GA; Burlington, VT; Draper, UT; and Overland Park, KS).
Key Responsibilities:
Customer & Stakeholder Engagement
  • Collaborates with customer stakeholders to understand key business challenges, operational needs, and process issues.
  • Identifies where and how organizational capabilities and solutions can address customer requirements and deliver value.

Project Planning & Scope Definition
  • Works with internal functional teams to define detailed project scope, objectives, deliverables, and success measures based on client expectations.
  • Creates and maintains comprehensive project plans covering schedule, tasks, resources, risks, and dependencies.

Project Execution & Management
  • Supports end-to-end project execution, including:
  • Requirements gathering and documentation
  • Project charter creation
  • Scope definition and validation
  • Detailed project planning and timeline management
  • Change control processes
  • Risk and issue identification, tracking, and mitigation
  • Project close-out activities and lessons learned
  • Status reporting and communication across stakeholders

Financial & Resource Management
  • Facilitates resource planning and allocation across project teams.
  • Supports cost estimation, budget development, forecasting, and ongoing cost control.

Process Governance & Quality Assurance
  • Ensures consistent application of project management methodology, standards, tools, and documentation throughout the project lifecycle.
  • Monitors project health and compliance with internal governance requirements.

Continuous Improvement
  • Evaluates project outcomes and operational processes, identifying opportunities for improvements in efficiency, communication, and delivery effectiveness.
  • Recommends enhancements to project management practices, tools, and workflows.

Minimum Qualifications:
  • Bachelor's degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field
  • Experience with Excel, PowerPoint and Copilot.
  • Experience managing moderately complex projects across cross-functional teams.
  • Strong understanding of project management principles, methodologies, and tools.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Ability to lead requirements gathering, documentation, and scope definition.
  • Strong organizational, analytical, and problem-solving abilities.

Preferred Qualifications:
  • Experience working with customer-facing projects or operational process enhancements.
  • PMP, CAPM, Scrum Master, or similar certification.
  • Experience in budget development, cost control, and resource planning.

USD 81,400.00 - 122,000.00 per year
Compensation:
Compensation includes a base salary of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Top Skills

Copilot
Excel
PowerPoint

What the Team is Saying

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The Company
HQ: Atlanta, GA
50,000 Employees
Year Founded: 1898

What We Do

For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.

Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.

As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.

Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.

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About our Teams

Cox Enterprises Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.

Typical time on-site: Flexible
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