As a Senior Customer Experience Specialist at Honeywell, in Bucharest, you will be responsible for managing finished goods stock, processing customer orders, and preparing product deliveries. This role involves establishing delivery timelines, coordinating with supply departments for out-of-stock items, and overseeing all documentation related to deliveries. This is on-site role.
Honeywell
Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Responsibilities:
- Manage finished goods stock and assign products to customer's post-order.
- For in-stock items, establish delivery times.
- For out-of-stock items, initiate supply requests and update delivery times upon arrival.
- Oversee confirmed orders (including product and customer records).
- Prepare product deliveries.
- Allocate product serial numbers for quality documentation.
- Draft invoices (including proformas) and delivery notes.
- Manage and transmit accompanying documents (invoices, approvals, quality documents).
- Monitors sending of all invoices via EDICOM to ANAF. If applicable, resolves transmission errors (via tickets and/or directly in EDICOM)
- Manage relationships with contracted carriers, issuing delivery orders with details (pallets, weight, destination).
- Coordinate complex deliveries for major customers (e.g., Delgaz Grid and Distrigaz Sud) with multiple logistics locations.
- Inform customers about product pickup availability post-payment or document assurance, occasionally managing fast courier orders.
Qualifications:
- Bachelor’s degree
- Business fluent in written and spoken English
- Experience working in a customer-facing role, preferably Customer Support in an international work environment
- Experience using CRM/SAP and understanding CRM/ERP system business processes a plus
- Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint)
We offer:
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Bachelor's degree
- Business-fluent written and spoken English
- Experience working in a customer-facing role
- Customer support experience in an international work environment
- Experience using CRM and SAP
- Understanding of CRM and ERP business processes
- Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint
