At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Overview
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve — including our employees, customers, shareholders, partners, and communities.
We help customers accelerate business transformation with simple, powerful, and secure solutions. We are looking for individuals who thrive in an innovative, fast-paced environment and bring a collaborative, accountable, ready, and empathetic mindset to their work.
Solarians believe we can accomplish more together. We hire based on attitude, competency, and commitment, and we are looking for team members who are ready to grow with the business, solve meaningful problems, and help advance our world-class solutions.
Your Role
As the Customer Insights Analyst, you will be a hands-on analytics contributor focused on building dashboards, reports, and visualizations that help teams understand customer sentiment, trends, pain points, and opportunities. You will work with data from Qualtrics, Tableau, Salesforce, support systems, customer journey programs, and other sources to create reporting that supports business decisions and CX action planning. This role is ideal for someone who enjoys hands-on analysis, data storytelling, dashboard development, and finding practical ways to make customer insights easier to understand, access, and act on.
Your Impact
In this role, you will turn customer data into clear, actionable insights that help teams improve the customer experience. You will:
- Build dashboards, reports, and visualizations that highlight customer trends, journey pain points, and business opportunities.
- Utilize Tableau Prep to clean, transform, blend, and automate customer experience data from multiple sources, ensuring high-quality datasets for reporting and analytics
- Analyze NPS, CSAT, survey responses, support interactions, product usage, digital behavior, and other customer signals. Use Qualtrics or similar survey tools to support Voice of Customer reporting and feedback analysis.
- Explore Agentic AI and automation opportunities to improve insight generation, reporting, and customer feedback analysis. Support customer journey reporting by connecting survey feedback, operational data, and customer signals. Translate data into clear insights, summaries, visualizations, and business recommendations.
- Partner with CX, Product, Support, Customer Success, Sales, Marketing, Data, and Operations teams to make insights actionable.
Your Experience
- 5+ years of experience in customer insights, data analytics, CX analytics, business analytics, reporting, or a related role.
- Strong experience with Tableau reporting, dashboard development, data visualization, and Tableau Prep for data cleansing, transformation, and workflow automation.
- Experience with Qualtrics or similar survey platforms.
- Experience analyzing Voice of Customer data, including NPS, CSAT, journey feedback, or transactional surveys.
- Familiarity with Salesforce, support data, customer health data, or operational reporting.
- Interest or experience in AI, automation, LLMs, or Agentic AI for analytics and insight generation.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Skills Required
- 5+ years experience in customer insights, business analytics, CX analytics, data analytics, business operations, or related role
- Bachelor's degree in Business, Analytics, Data Science, Engineering, Computer Science, Statistics, or related field
- Strong experience building dashboards, reports, and visualizations using Tableau, Power BI, Looker, Domo, or similar BI tools
- Hands-on experience with Qualtrics or similar survey platforms for Voice of Customer analysis
- Experience analyzing NPS, CSAT, transactional surveys, support feedback, product feedback, or customer journey data
- Experience working with large datasets, unstructured text data, and NLP techniques (sentiment analysis, topic modeling, text classification, summarization)
- Working knowledge of SQL, Python, and APIs for data extraction, joining, transforming, and analysis
- Strong communication and data storytelling skills to translate complex analysis into clear business insights
- Experience or interest in Agentic AI, AI-assisted analytics, automation, LLMs for processing large volumes of customer data
- Prior experience in a B2B SaaS or technology environment
SolarWinds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SolarWinds and has not been reviewed or approved by SolarWinds.
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Healthcare Strength — Health coverage is described as comprehensive, with some locations covering healthcare, dental, and vision at 100% and generally well-regarded plan quality. Feedback suggests wellness resources, counseling, and fitness reimbursements further strengthen the offering.
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Leave & Time Off Breadth — Paid time off, holidays, and a sabbatical after five years are part of the package. Feedback suggests global parental leave minimums add meaningful family support to the overall time-off mix.
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Pay Growth & Progression — Compensation is considered solid by many, with consistent raises noted alongside base pay. Feedback suggests bonuses and structured increases contribute to a sense of ongoing pay growth.
SolarWinds Insights
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
