Jobs at SolarWinds

Own the end-to-end Procure-to-Pay product lifecycle across Coupa and NetSuite, including roadmap strategy, process optimization, requirements, implementations, integrations, UAT, documentation, and user enablement. Partner with Procurement, Finance, Accounts Payable, Vendor Management, executives, and offshore delivery teams to modernize purchasing, invoicing, vendor management, and payment processes while improving efficiency and spend visibility.

Provides onsite and remote desktop and application support, troubleshooting Windows and macOS devices, Microsoft 365, peripherals, collaboration tools, and enterprise applications. Manages IT tickets, user accounts, provisioning, access requests, device imaging, onboarding, hardware lifecycle activities, and conference room support. Documents solutions, maintains the knowledge base, and collaborates with network, systems, security, and business application teams to resolve complex issues.

Conduct outbound business development activities to generate interest in SolarWinds solutions, connect with prospective customers, and support sales growth in a fast-paced, collaborative environment. The role is suited to someone motivated to build a career in technology sales and contribute to team success.

Designs and operates reliable, secure, scalable cloud infrastructure across Azure and multi-cloud environments. Automates provisioning with Infrastructure as Code, maintains CI/CD workflows, builds observability systems, and leads production incident response, root-cause analysis, and preventative improvements. The role also drives performance, cost, disaster recovery, and security enhancements while collaborating across engineering and operations teams and mentoring junior engineers.

Leads SolarWinds’ global SEO strategy and execution across technical, on-page, content, LLM, and off-page initiatives. Manages SEO priorities, keyword strategy, content briefs, regional programs, performance reporting, funnel optimization, CRO collaboration, and cross-functional alignment with content, product, paid media, web development, creative, and analytics teams. The role also monitors search trends, develops actionable insights, and guides SEO team delivery while progressing into people management.

Owns mid-to-bottom funnel demand generation for SolarWinds Observability, translating go-to-market strategy into multichannel campaigns that generate qualified pipeline and revenue. Responsibilities include retargeting, AI-powered workflow development, campaign testing, SDR alignment, messaging, performance measurement, and optimization. The role requires deep understanding of enterprise IT buyers, marketing automation, CRM platforms, and data-driven campaign execution.

Provides executive administrative and operational support to three General Managers. Responsibilities include calendar management, meeting coordination, expense processing, event and offsite planning, business travel arrangements, vendor coordination, action-item tracking, and cross-functional communication. The role requires strong organization, discretion, judgment, communication, and the ability to manage competing priorities in a fast-paced environment while working 7 AM to 3 PM PST.

Process and reconcile international payrolls across multiple countries, including payroll data submission, salary and third-party payments, leaver documentation, tax year-end activities, month-end journals, and financial reconciliations. The role manages payroll vendors, maintains records, addresses employee and auditor queries, supports payroll transitions, and collaborates with HR, Finance, commissions, and other stakeholders to ensure accurate and timely payroll delivery.

Processes and supports end-to-end U.S. payroll, including employee changes, timecard corrections, reconciliations, tax compliance, year-end activities, audits, reporting, and discrepancy resolution. Maintains accurate payroll records, responds to employee inquiries, coordinates with vendors and internal teams, supports process improvements, and escalates complex issues. Requires 4–6 years of payroll experience, preferably with multi-state payroll and ADP Workforce Now.

Designs and delivers scalable learning and talent development solutions, including workshops, e-learning, manager development, leadership development, and career programs. Partners with leaders to assess capability needs, leads projects from analysis through evaluation, creates learning assets, supports global adoption, and uses learning technologies, analytics, and generative AI to improve effectiveness.

Owns BigQuery platform administration, Dataplex governance, IAM, PII masking, Fivetran ingestion reliability, and end-to-end ELT integrity. The role monitors and troubleshoots data pipelines, optimizes performance and costs, manages access, supports incident response, evaluates GCP features, and creates operational runbooks. It partners with Data Governance, Cloud Security, Data Engineering, and BI teams to maintain secure, reliable, and compliant enterprise data platforms.

Develop regional SolarWinds sales opportunities, manage pipelines, conduct prospecting and outbound outreach, support product evaluations, coordinate demonstrations and channel partners, create quotes, close sales, and identify renewal, cross-sell, upsell, and new-business opportunities. Maintain accurate Salesforce records, engage IT decision-makers consultatively, and meet or exceed quarterly sales quotas.

Sell SolarWinds products and services across Tamil Nadu, Kerala, Sri Lanka, and the Maldives. Responsibilities include prospecting, qualifying leads, conducting product demonstrations, managing sales pipelines, developing channel partnerships, preparing quotes, closing new and renewal business, pursuing upsell opportunities, maintaining Salesforce records, and meeting quarterly quotas.

Manage EMEA customer accounts through tech-touch and personal engagement, serving as the primary relationship contact during deployment. Drive retention, product adoption, advocacy, and customer satisfaction by delivering value conversations, business reviews, action plans, and success programs. Identify at-risk accounts, gather customer feedback, maintain CRM records, resolve issues, and collaborate cross-functionally to improve customer experiences and processes.

Manage EMEA customer accounts through primarily tech-touch engagement, driving retention, product adoption, advocacy, and customer satisfaction. Serve as the primary deployment contact, conduct value conversations and business reviews, identify at-risk accounts, create recovery plans, maintain CRM records, gather customer feedback, and collaborate cross-functionally on experience improvements.

The Outbound Business Development Representative proactively researches target accounts, identifies decision-makers, and engages prospects through phone, email, and social outreach. Responsibilities include conducting brief technical product demonstrations, qualifying leads using BANT or MEDDIC, maintaining Salesforce CRM accuracy, generating pipeline, and sharing market feedback with sales, marketing, and product teams. The role requires resilience, strong communication, technical curiosity, and proficiency with Salesforce, Outreach, and AI-assisted prospecting tools.

Manages a portfolio of state, local, and education customer accounts, building relationships, driving adoption of SolarWinds observability solutions, leading onboarding, identifying renewal risks, supporting expansion, and coordinating with Sales, Support, and Renewals teams. The role requires strong communication, organization, customer management, and technical curiosity across networking, monitoring, databases, cloud technologies, and observability.

The Senior Customer Success Manager will manage Chinese-speaking enterprise customers, drive software adoption, retention, renewals, and expansion, and serve as a trusted technical adviser. Responsibilities include customer education, value reviews, escalation support, stakeholder relationship management, churn prevention, internal collaboration, and mentoring Customer Success staff. The role requires Mandarin and English fluency, strong IT knowledge spanning networking, security, databases, and cloud technologies, customer-facing experience, and expertise with SQL Server and CRM or ERP platforms.

Manages APAC customer relationships, adoption, retention, escalations, and expansion opportunities for SolarWinds products. The role delivers value-based customer engagements, educates users, coordinates internal teams, represents customer feedback to Product and Engineering, and helps resolve churn risks. It requires strong knowledge of enterprise networking, security, databases, web technologies, cloud concepts, and CRM platforms, along with customer-facing IT experience.

Manages key customer relationships for SolarWinds by driving software adoption, retention, renewals, and expansion. Advises customers on product value, use cases, and business outcomes; leads value reviews, project planning, escalations, and issue resolution. Collaborates with Sales, Renewals, Product Management, and Engineering to prevent churn and identify growth opportunities. Requires strong IT knowledge across networking, security, databases, cloud concepts, and SaaS, plus professional Bahasa Indonesia and English fluency.