Jobs at SolarWinds

The Customer Success Manager will advise key customers, drive software adoption, retention, renewals, and expansion. Responsibilities include understanding customer goals and environments, demonstrating product value, conducting reviews, supporting escalations, coordinating internal teams, identifying churn and upsell opportunities, educating customers, and representing customer needs to Product and Engineering. The role also mentors Customer Success team members and requires strong IT knowledge, including networking, security, databases, web technologies, SQL Server, cloud concepts, and CRM or ERP platforms.

Manage end-to-end multi-state payroll processing, reconcile reports, resolve time and attendance issues, prepare year-end tax documents, perform audits (401k, workers comp), create custom ADP reports, drive process improvements and automation, collaborate with PX and Finance, mentor junior payroll staff, and handle complex employee payroll inquiries.

Lead a team focused on building platform insights and internal developer tooling, enhancing productivity and operational insights in a cloud environment.

The People Technology Analyst supports SAP SuccessFactors functionalities, collaborates with stakeholders for optimization, provides second-level support, and aids in system upgrades and process improvements.

The People Technology Analyst supports and configures SAP SuccessFactors, providing guidance on HR processes, troubleshooting issues, and maintaining system integrity while promoting operational improvements and analytics.

The People Technology Analyst supports SAP SuccessFactors implementations and enhancements, provides second-level support, and collaborates with stakeholders to improve HR processes.

As an SDR Intern, you'll research potential customers, engage leads via various channels, qualify opportunities, and record interactions while collaborating with the sales team.

Lead and scale application security across the SDLC by performing assessments (SAST/DAST/SCA/manual), integrating security into CI/CD, reviewing architecture/code, driving remediation for high-severity issues, defining security standards and training developers, and collaborating with engineering and DevOps to improve posture.

Lead end-to-end eCommerce product strategy and roadmap to drive self-serve revenue. Own checkout, pricing, subscription management, PLG conversion, analytics, A/B testing, and cross-functional alignment to increase digital revenue and scale the eCommerce function.

Own end-to-end eCommerce product strategy and roadmap: self-serve buying, checkout and payment flows, pricing and packaging, trial-to-paid conversion, subscription management, and conversion analytics. Drive PLG metrics, run A/B tests, select commerce and payment platforms, and align cross-functionally with Engineering, Finance, GTM, Legal. Mentor PMs and build scalable eCommerce playbooks tied to revenue.

Lead and develop a UK & Ireland pre-sales Solutions Engineering team focused on SolarWinds Core & Observability (SaaS and self-hosted). Partner with sales to drive technical pre-sales, solution design, demos, and POCs; optimise coverage and metrics; collaborate with Product, Engineering, and Customer Success; enable the team with training, certifications, and best practices to win business.

Design and deliver technical onboarding and ongoing enablement for Solutions Engineering, Sales, and Renewals. Partner with Product, PMM, and SMEs to create demos, playbooks, labs, and AI-accelerated content. Run workshops, coach field teams, maintain learning content, measure effectiveness, and drive readiness for product launches.

Conduct hands-on analysis of Voice of Customer, survey, support, product usage, and digital behavior data. Build dashboards and visualizations, apply SQL/Python, NLP and AI-assisted methods to surface actionable customer insights, and partner with cross-functional teams to drive improvements.

Drive technical readiness for customer-facing technical teams by creating and delivering onboarding, enablement, demos, playbooks, labs, and coaching. Partner with Solutions Engineering, Product, and SMEs to translate product updates into field-ready training, leverage AI to scale learning, and measure program effectiveness to close readiness gaps.

The Senior FinOps Analyst optimizes cloud spending, oversees SaaS governance, manages AI/ML costs, and collaborates across teams to ensure financial accountability.

Lead end-to-end eCommerce product strategy and roadmap for SolarWinds, owning self-serve buying, checkout, pricing/packaging, subscription management, conversion optimization, analytics, A/B testing, and cross-functional alignment to drive digital revenue.

Lead cross-functional customer experience and go-to-market programs: run NPS and VoC initiatives, coordinate survey launches and closed-loop follow-up, manage timelines and dashboards, synthesize market and customer insights, build reporting with analytics, and support executive presentations to drive operational improvements.

Support execution of the analyst relations program by coordinating analyst briefings and evaluations, managing trackers and prep materials, capturing and summarizing analyst feedback, enabling internal stakeholders, and improving operational workflows using AI and automation to scale processes.

Support global GTM operations by maintaining Salesforce data quality, building executive Tableau dashboards, automating reporting, performing operational analytics, and partnering with Sales, Marketing, Customer Success, and Finance to optimize processes, forecasting, and GTM performance.

Support GTM teams by maintaining data quality, resolving operational issues, producing forecasting and executive Tableau dashboards, automating reporting, and collaborating across Sales, Marketing, Customer Success, and Finance to improve processes and enable data-driven decisions.