Jobs at SolarWinds

Manage strategic Australian Federal Government accounts to drive revenue growth for SolarWinds observability, database, and ITSM solutions. Responsibilities include account planning, government procurement navigation, channel partner collaboration, cross-sell and upsell development, technical workshops, executive engagement, CRM forecasting, demonstrations, proposals, and quota attainment. The role requires strong knowledge of the Australian Federal Government IT landscape, consultative selling, partner management, and the ability to obtain required security clearances.

Own global partner communications strategy and execution across newsletters, webinars, LinkedIn, internal channels, and major partner initiatives. Develop clear content, manage editorial calendars, coordinate cross-functional reviews, support localization and compliance, and measure engagement. Advise Channel leadership, align stakeholders, and improve partner communications using feedback and performance data.

Own global partner communications strategy and execution across newsletters, webinars, LinkedIn, internal updates, and cross-functional initiatives. Develop clear content, manage editorial calendars, coordinate approvals and localization, oversee publishing, and measure engagement. Partner with Channel, Marketing, Sales, Product, Legal, Finance, and regional teams to communicate program updates, incentives, enablement, launches, and operational changes. Use feedback and performance data to improve partner communications and engagement.

Build, operate, and improve AWS infrastructure and internal platforms. Administer Linux and MySQL environments, troubleshoot production issues, participate in on-call rotation, automate operational processes, improve reliability and performance, and partner with engineering teams on infrastructure services. Document procedures and contribute to monitoring, alerting, patching, capacity planning, and continuous improvement.

Drive enterprise and mid-market revenue growth across ANZ through strategic account planning, channel partnerships, cross-sell and upsell initiatives, technical workshops, consultative selling, and accurate CRM forecasting. Manage enterprise accounts, engage executives and IT leaders, collaborate with pre-sales and product teams, and promote SolarWinds observability, database, and ITSM solutions while consistently achieving sales quotas.

Owns global partner communications strategy and execution, including newsletters, webinars, LinkedIn content, internal updates, editorial calendars, and cross-functional communication plans. Develops clear messaging, coordinates approvals and localization, manages publishing and event logistics, tracks engagement metrics, and advises Channel leadership. The role supports partner-program updates, incentives, enablement, product news, launches, and operational changes across global audiences.

Own global partner communications strategy and execution, including newsletters, webinars, LinkedIn content, internal updates, editorial calendars, and communication plans. Translate complex program and commercial information into clear, actionable messaging, coordinate cross-functional reviews and localization, measure engagement, and advise Channel leadership. The role requires hands-on writing, editing, content production, stakeholder management, and continuous improvement across global partner audiences.

Own global SEM strategy and multi-million-dollar paid search budgets for SolarWinds’ Observability business. Manage campaigns across Google Ads and Microsoft Advertising, including keyword strategy, bidding, creative testing, audience segmentation, tracking, attribution, and optimization. Analyze performance, forecast investment, improve pipeline and revenue impact, and collaborate with marketing, analytics, finance, sales, and regional teams. Build scalable playbooks, governance processes, and cross-functional acquisition strategies for B2B SaaS markets.

The Database Account Executive is responsible for driving growth and retention of enterprise database accounts, managing complex sales cycles, building executive relationships, and collaborating with partners to succeed in selling high-value database solutions.

Develop and execute SolarWinds’ channel program for public sector partners. Manage partner relationships, recruit new partners, build pipeline, drive revenue growth, and support partner success. Collaborate with sales and marketing teams on enablement, campaigns, account planning, metrics, and reporting. Advise partners on growth strategies, navigate public sector contract vehicles, and attend partner events to expand business opportunities.

Generates new-logo and expansion pipeline for SolarWinds ITSM solutions across APAC. Responsibilities include outbound prospecting through phone, email, and LinkedIn; qualifying inbound and outbound leads; researching accounts; scheduling discovery calls and demos; tracking activity and opportunities in Salesforce; and collaborating with account executives, marketing, channel teams, and partners on campaigns and events.

Processes high-volume customer orders accurately and efficiently, generates license keys, resolves order issues with Sales and cross-functional teams, follows departmental policies, meets quality and productivity standards, and provides customer-focused support. The role also assists with Global Revenue Operations projects and requires strong organization, attention to detail, problem-solving, and system navigation skills.

Design and build scalable distributed backend systems for high-volume operational and telemetry data. Lead architecture for ingestion, processing, storage, and serving services; improve reliability, observability, performance, fault tolerance, and cost efficiency. Partner across teams on interfaces, schemas, and platform modernization. Mentor engineers, guide technical standards, participate in incident response, and lead foundational platform initiatives across the organization.

Manages customer lifecycle activities at SolarWinds, supporting customer engagement, retention, satisfaction, and long-term growth in a collaborative, fast-paced environment.

Manage the corporate travel program, including employee booking support, travel disruptions, policies, vendor relationships, invoice reconciliation, purchase orders, reporting, audits, visa coordination, event travel planning, system training, and process improvements. Collaborate with Finance, HR, Accounts Payable, approvers, executives, and travel vendors to ensure a compliant, efficient, and scalable travel experience.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database environments; collaborate with Tier 3 and engineering on bugs and workarounds; create documentation and knowledge base articles; mentor Tier 1; and guide customers on configuration, integrations, and best practices to improve product reliability and satisfaction.

Provide advanced Tier 2 technical support for SolarWinds monitoring and infrastructure software: troubleshoot escalated cases across network, system, security, and database environments; partner with engineering; create documentation and KB articles; mentor Tier 1; and advise customers on configuration, integrations, and best practices to ensure long-term success.

Supports sales, expansion, and renewal opportunities for SolarWinds ITSM solutions. Conducts customer discovery, delivers tailored product demonstrations, designs proof-of-concept engagements, recommends technical solutions, and responds to RFPs, RFIs, and security questionnaires. Advises customers on ITSM best practices while collaborating with sales, product, engineering, customer success, and support teams. Provides market, competitive, and customer feedback and supports enablement activities.

Own reliability and uptime of production infrastructure and data platforms. Lead zero-downtime Kubernetes upgrades, manage ELK logging, ClickHouse, and Kafka at scale. Improve observability, runbooks, incident response, CI/CD and IaC automation, and collaborate with engineering, data, and product teams.

The Customer Success Manager will advise key customers, drive software adoption, retention, renewals, and expansion. Responsibilities include understanding customer goals and environments, demonstrating product value, conducting reviews, supporting escalations, coordinating internal teams, identifying churn and upsell opportunities, educating customers, and representing customer needs to Product and Engineering. The role also mentors Customer Success team members and requires strong IT knowledge, including networking, security, databases, web technologies, SQL Server, cloud concepts, and CRM or ERP platforms.