Jobs at SolarWinds

Conduct outbound prospecting across phone, email, and social channels; research target accounts and decision-makers; deliver brief technical product demonstrations; qualify leads using BANT or MEDDIC; maintain Salesforce CRM accuracy; generate pipeline; and provide market feedback to Sales, Marketing, and Product teams.

Leads systems engineering teams responsible for reliable, secure corporate infrastructure and IT services. Oversees cloud platforms, enterprise systems, identity, virtualization, automation, self-service, incident response, change management, service health, audit controls, and operational readiness. Partners with IT, Security, Audit, and Engineering to improve service quality, security, availability, and employee access to technology.

Build and maintain AI development platform services, agent harnesses, orchestration capabilities, MCP integrations, evaluation systems, testing frameworks, telemetry, and secure developer workflows. Collaborate with product and engineering teams to deliver scoped platform features, participate in code reviews, document solutions, and improve reliability of agent-based software development.

Leads global Sales Operations, forecasting, analytics, compensation administration, territory and quota planning, Deal Desk, and revenue process optimization. Builds an AI-enabled revenue operating system, improves seller productivity and forecast accuracy, governs Salesforce and CPQ requirements, and partners with Sales, Finance, Marketing, Technology, and executive stakeholders. Manages and develops the Sales Operations organization while supporting private equity value-creation initiatives.

Manage a portfolio of US Federal customer accounts, build trusted relationships, drive adoption of observability platforms, lead onboarding, identify renewal risks, support expansion, and coordinate with Sales, Support, and Renewals teams. The role requires strong communication, organization, customer engagement, technical curiosity, and the ability to connect networking, monitoring, cloud, and observability concepts to customer outcomes.

Leads SolarWinds’ global strategic procurement, travel, and spend-management strategy. Establishes procurement operating models, delivers measurable savings, manages strategic suppliers and negotiations, oversees P2P technology and contracting governance, and leads OneTrust GRC processes. Partners with Finance, Legal, IT, Security, HR, and business leaders on risk, AI governance, supplier management, and enterprise value creation. Builds and develops a high-performing procurement organization.

Manages high-volume customer renewals across North America, driving on-time closures, reducing churn, identifying expansion opportunities, and maintaining strong customer relationships. Collaborates with Customer Success, Account Executives, legal, finance, support, and engineering to resolve issues, negotiate renewals, advocate for customers, and maintain accurate account records. The role requires quota-carrying and technical sales experience, strong communication, problem-solving, customer service, and product knowledge.

Lead global commercial sales for SolarWinds ITSM across North America, EMEA, LATAM, and APJ. Own the sales funnel from qualification through conversion, velocity, win rate, forecasting, and expansion. Manage three regional sales managers, establish operating cadences, improve execution, coach leaders, strengthen sales coverage, and build repeatable high-velocity new-logo and expansion motions. Use data and systems thinking to diagnose performance constraints and drive measurable growth.

Drive growth and retention across complex enterprise database accounts. Manage strategic account plans, multi-stakeholder sales cycles, executive relationships, channel partnerships, technical collaboration, renewals, upsells, and detailed Salesforce forecasting. Travel up to 25–40% for customer meetings, workshops, and trade shows.

Manage key customer relationships, drive software adoption, retention, renewals, and expansion. Advise customers on use cases, business outcomes, product value, and technical environments while coordinating escalations and internal resolution efforts. Partner with Sales, Renewals, Product, and Engineering to reduce churn and identify growth opportunities. The role also includes customer education, strategic reviews, project planning, and mentoring Customer Success team members.

Manages enterprise and mid-market customer relationships, drives software adoption, retention, renewals, and expansion. Serves as a trusted adviser by demonstrating product value, supporting escalations, understanding customer environments, and coordinating with Sales, Renewals, Product Management, Engineering, and other internal teams. Requires strong knowledge of IT observability, networking, security, cloud concepts, and customer success practices. Also mentors Customer Success team members.

Manage strategic SaaS customer accounts by driving product adoption, value realization, retention, expansion, and advocacy. Lead success plans, business reviews, executive engagements, risk mitigation, and customer education. Partner cross-functionally with Sales, Renewals, Support, Product, and Engineering, maintain account data in Salesforce and Gainsight, track customer health metrics, represent customer feedback, mentor CSMs, and improve team processes.

Manage strategic customer relationships, drive software adoption, retention, renewals, and expansion. Advise customers on business outcomes, product value, use cases, and technical environments while coordinating escalations and resolutions internally. Conduct customer reviews, identify churn risks and growth opportunities, represent customer feedback to Product and Engineering, and mentor Customer Success staff. The role requires strong IT knowledge spanning networking, security, databases, web technologies, cloud concepts, and CRM systems.

Support GTM teams by maintaining data quality, resolving operational issues, producing forecasting and executive Tableau dashboards, automating reporting, and collaborating across Sales, Marketing, Customer Success, and Finance to improve processes and enable data-driven decisions.

Manage larger customer accounts throughout deployment, serving as the primary relationship owner. Drive retention, product adoption, customer advocacy, and satisfaction through value conversations, business reviews, action plans, and customer success programs. Identify at-risk accounts, gather feedback, maintain CRM records, and collaborate cross-functionally to improve customer experiences and resolve issues.

Manages and coaches UX designers while serving as a hands-on Staff-level practitioner for complex SolarWinds Service Desk experiences. Leads research, discovery, interaction design, information architecture, prototyping, validation, and delivery for B2B enterprise software. Partners with product and engineering teams, drives design quality and accessibility, evolves design systems, influences product strategy, and communicates recommendations to stakeholders and senior leaders.

Develop and maintain enterprise database performance monitoring software. Own features and technical problems from requirements through implementation, testing, release, and follow-up. Contribute to module-level design, reliability, scalability, security, observability, and performance improvements. Collaborate with product managers and engineers, resolve complex defects, apply strong testing and engineering practices, and use AI-assisted and spec-driven development techniques.

Develop and maintain database performance monitoring software across frontend and backend layers. Responsibilities include implementing features, translating requirements into code, testing, debugging, code reviews, improving reliability and performance, collaborating with product and design teams, and contributing to specification-driven development. The role also involves using AI-assisted engineering tools responsibly and supporting features through release.

Develop and maintain database performance monitoring software across frontend and backend layers. Responsibilities include implementing features, translating requirements into code, testing, debugging, code reviews, performance improvements, observability, and collaborating with product and engineering partners. The role also involves using AI-assisted development tools and participating in specification-driven development.

Develop and maintain database performance monitoring software across frontend and backend layers. Responsibilities include implementing features, translating requirements into code, testing, debugging, code review, improving reliability and performance, collaborating with product and engineering stakeholders, and using AI-assisted development tools and spec-driven practices.