Our Opportunity:
You'll serve as a high-impact individual contributor on the creative strategy team, translating brand and business goals into compelling, data-informed creative campaign strategies. You will drive strategic thinking, own major initiatives or client-facing projects, and act as a bridge between the C-level creative lead and more junior strategists.
What You'll Do:
- Work closely with creative teams (design, copy, studio), but won't personally create the assets. You will collaborate with creative teams to ensure concepts and assets align with the strategy.
- Lead development of creative strategies, campaigns, and content plans across channels (digital, social, video, experiential, etc.).
- Analyze market data, consumer insights, and performance metrics to shape and iterate brief development, creative strategies and creative concepts.
- Support marketing partners to build strong creative briefs and strategic documentation that guide creative teams (designers, writers, producers) and other stakeholders.
- Present strategic proposals and campaign concepts to internal stakeholders or clients, summarizing rationale, expected outcomes, and gaining alignment.
- Lead cross functional kick off meetings for creative campaigns.
- Ensure media and marketing alignment for campaign creative strategy.
- Ensure creative campaigns deliver on brief from strategy and concept through to delivery, ensuring alignment with business objectives, brand voice, and timelines.
- Mentor and provide guidance to more junior strategists, offering feedback, direction, and support.
- Stay abreast of industry and media trends, competitive landscape, and emerging channels - using that knowledge to inform creative strategy, innovation, and differentiation. Collaborate cross-functionally with marketing, product, analytics, design, and other teams to ensure integrated, cohesive, high-quality output.
What You'll Need:
- 7+ years of experience in creative strategy, brand strategy, content strategy, or similar roles (agency or in-house).
- Strong creative thinking and conceptualization skills - ability to generate original, high-impact ideas grounded in business and user insights.
- Solid analytical skills - comfortable working with data, interpreting performance metrics, deriving insights, and using data to inform creative decisions.
- Excellent communication skills - written and verbal; able to build compelling decks, briefs and present strategically to stakeholders at all levels.
- Proven track record managing complex campaigns (multi-channel, multi-stakeholder), delivering on time and meeting objectives.
- Manage stakeholder and Creative leadership feedback, resolve conflicts and direct creative team on how to manage feedback.
- Manage creative leadership review cycles and feedback.
- Ability to lead projects end-to-end and provide mentorship to junior team members.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
