Senior Consultant - Lab Information Systems (LIS) Systems

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Senior Consultant - LIS

The Senior Consultant provides consulting services to clients on Lab Information Systems (Oracle Health/Cerner, SCC Soft, Sunquest, WellSky, Orchard, Apex...) -related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.

Key Responsibilities

The Senior Consultant will perform LIS-related consulting and optimization of information technology services for Nordic clients, including, but not limited to

• Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems

• Serving as a subject matter expert in their LIS domain area(s)

• Mentoring client project teams as necessary in project and system build strategy

• Tracking and documenting work performed and adhering to status reporting expectations as requested

• Working closely with project leadership on documentation of issues and facilitation of solutions

• Analyzing and monitoring workflows, providing documentation and optimization suggestions

• Leading meetings regarding project status and ongoing work product coordination

• Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client’s statement of work

• Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications

• Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability

• Working with the client’s cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution

• Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications

• Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients

• Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment

• May be invited to attend corporate functions as a representative of the company to meet prospective consultants as well as solidify relationships with clients and Nordic co-workers

• Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must embody Nordic’s maxims

• Bachelor’s degree or equivalent healthcare and technical experience required

• 3+ years of hands-on practical build and implementation experience within at least one LIS solution (SCC Soft, Sunquest, WellSky, Orchard, Apex, etc.)

• Experience with domain validation, package testing, application break/fix resolution, and the design/build/testing system of changes

• Strong communication skills, both written and verbal

• Highly organized and able to multitask as well as maintain intense focus on individual tasks

• Self-starter with the ability to maintain schedule, meet deadlines, and monitor one’s own work product

• Highly adaptable and able to acclimate quickly to new project assignments, including, but not limited to:

  • Adapting quickly to new work environments

  • Working successfully with different teams and co-workers

  • Client workplace policies and procedures

  • Varying travel and living arrangements due to project location changes

• Aptitude for mentoring and guiding others

• Must possess the ability to stay ahead of rapidly changing technologies and to interface the various system components to produce effective and efficient solutions

• Possess a strong work ethic and treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values

• Exceptional level of professionalism

Additional Details

• Up to 100% travel required; travel and remote work flexibility will be dependent on specific client engagements assigned

• Must be accessible and available to perform work functions at any time, including nights and weekends as needed