Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job DescriptionPurpose
The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
- Building and maintaining relationships with clients and key personnel within key account companies
- Conducting reviews and needs based research to ensure clients are satisfied with products and services
- Identify and implement up-sell and cross selling opportunities
- Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
- Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
- Manage a portfolio of clients in accordance to the agreed Service Level Agreement
- Develop and enhance retention and growth strategies
- Develop, maintain and improve consistent client communication and engagements
- Track, measure and evaluate the effectiveness of CRM processes within each client
- Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
- Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
- Manage and strengthen the relationship with all clients in the portfolio
- Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
- Ensure that all events are monitored in accordance with the allocated budget
- Document all meetings and ensure clients receive feedback within agreed upon turn-around times
- Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
- 3 – 5 Years Corporate Client Servicing Experience
- Health care industry experience
- Facilitation and presentation experience
- Service and sales experience
- Event and knowledge management
PREFERRED
Education and or training background
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
- Grade 12 matric
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Report writing skills
- Process skills
- PowerPoint and presentation skills
Accountability
Action orientated
Communication
Business writing and presentation skills
Problem solving skills
Creative thinking
Strong relationship skills
Growth and development mind-set
Planning and organisation
Resilient and adaptive
Systems thinking and connecting ability
Professional and brand conscious
Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.
Top Skills
What We Do
Kaelo has a clear purpose: to improve the lives of South Africans by facilitating access to quality healthcare. We believe that the people of this country have unlimited potential, but that they’ll only be able to fully realise it once their healthcare needs are met. We use innovative approaches and the latest technology to make this happen, and we are never afraid to disrupt the status quo if it means improving people’s lives through healthcare. Our range of products and services have been designed to meet the needs of people who previously may have had limited access to quality healthcare. Our Kaelo Clinic offering delivers on-site healthcare services to workplaces, while our MyHealth Primary Care plans bring private healthcare within reach. Our Gap Cover products provides peace of mind thanks to above-tariff medical costs being covered, while our groundbreaking Kaelo Lifestyle AskNelson product is an advice and counselling solution for employees and their families ensuring both physical & psychological wellbeing. Kaelo believes in the power of partnerships. We meet the healthcare needs of South Africans through a nationwide network of expert brokers, and we collaborate with corporates to engineer holistic healthcare solutions that result in happier, healthier and more productive employees who enjoy a better quality of life, both personally and professionally. This is not a Medical Scheme and the cover is not the same as that of a Medical Scheme. This Policy is not a substitute for Medical Scheme membership. Kaelo Risk (Pty) Ltd is an authorised financial services provider FSP 36931. Our Kaelo Health and Kaelo Gap products are insured by Centriq Insurance Company Limited (FSP 3417). Western Gap is insured by Western National Insurance Company Ltd (FSP 9465).
