TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We are seeking an experienced Senior UAT Analyst to lead user acceptance testing activities across multiple in‑house applications. The ideal candidate is a fast learner with strong analytical capabilities, excellent communication skills, and the ability to collaborate effectively with business and technology teams. Experience in chatbot testing, Salesforce, and business analysis is highly desirable.What You'll Bring:
- Lead end‑to‑end UAT planning, execution, defect management, and reporting for in‑house and enterprise applications.
- Develop UAT strategies, test plans, test scripts, and acceptance criteria aligned to business requirements.
- Coordinate UAT activities and ensure readiness, coverage, and quality across multiple releases.
- Perform defect triage and work closely with development teams to resolve issues.
- Provide clear reporting, highlighting risks, priorities, and mitigation strategies.
- Quickly learn and understand complex in‑house applications and technical environments.
- Act as a subject matter expert (SME) for UAT processes and supported systems.
- Identify usability issues and collaborate with stakeholders to recommend improvements.
- Collaborate with business partners to understand requirements, workflows, and acceptance criteria.
- Review BRDs, user stories, and functional specifications for clarity and testability.
- Conduct gap analysis and support requirement refinement.
- Document business processes and contribute to continuous improvement initiatives.
Impact You'll Make:
Required
- 5+ years of hands-on experience in UAT, QA, or software testing roles.
- Strong understanding of UAT methodologies and Agile frameworks.
- Jira and Zephyr Scale experience is a must — including test management, defect tracking, workflow navigation, and reporting.
- Exceptional analytical, problem-solving, and documentation skills.
- Ability to rapidly learn new applications, technologies, and complex business processes.
- Strong communication skills with the ability to present findings to stakeholders at all levels.
- Perform functional and conversational testing for AI chatbots, including intent recognition and user flow accuracy.
- Test Salesforce features, customizations, workflows, and integrations for quality and performance.
- Ensure alignment with regulatory, business, and customer experience requirements.
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
Please note that being a credit bureau, some positions require a clear credit record.
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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