Senior Computer Operator

The salary range for this job posting is $48,024.00 - $76,838.00 annually + bonus + benefits

The above represents the salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

Operate, monitor and support Encova’s IT infrastructure and Data Center environments.   Ensure the timely completion of all scheduled batch cycles and processes workload during the shift and support the workflow of computer operations.  Contribute to a positive customer support experience and build rapport and trust with business partners and application teams.

ESSENTIAL FUNCTIONS:

Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing.  Engage the appropriate support teams and/or coordinate resolution of issues and incidents according to established procedures. Work to ensure daily or nightly batch processing is completed on time and computer systems are available as scheduled. Perform daily approved changes according to defined technical standards as instructed. Control physical access to the facility and monitor the physical state of all aspects of the Data Center. Monitor application processing, networking, and all Data Center hardware and software, taking appropriate actions according to defined procedures as issues arise. Document shift activities and incidents according to defined procedures. Provide direction and guidance to less senior associcates. Conduct walkthroughs of the Data Center to verify there are no physical issues. Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service. Work with vendors and third parties to troubleshoot and resolve issues as needed.

OTHER FUNCTIONS:

Create Knowledge Articles to retain knowledge within the organization. Recommend improvements to departmental operations, standards, and procedures. Assist team members with the Root Cause Analysis (RCA) of problems. Provide additional shift coverage as needed. Perform other duties as assigned by management or Lead Operators.

KNOWLEDGE, SKILLS AND ABILITIES:  .

• A 2-year college degree or IT technical support certification is preferred.  Experience as a Computer Operator in an enterprise environment may be substituted for the required education.
• 5 years paid experience as a Computer Operator in an enterprise environment is required.
• Understanding of server and mainframe-based hardware and applications is required.
• Understanding of technical standards, and problem and change management and escalation procedures is required.
• Understanding of the use of ticket systems is required.  Experience with ServiceNow is a plus.
• Understanding of workflow automation processes is required.  Experience with BMC Control-M is a plus.
• Understanding of networks and network monitoring tools and concepts is required.  Experience with SolarWinds is a plus.
• Understanding of one of more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred.
• Effective problem-solving and research skills.
• Effective customer service skills, including active listening, conflict resolution, decision-making, and negotiation.
• Effective verbal, phone, written, and interpersonal communication skills.
• Highly productive, patient, and dependable.
• Quick to adapt and eager to learn.
• Capable of working within a team environment, sharing workload and responsibilities as necessary.
• Capable of keeping corporate and job-related information confidential.

This position has been evaluated in accordance with the Americans with Disabilities Act.  Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.  This description reflects the nature and level of work performed by associates in this position.  It is not an all-inclusive inventory of duties, responsibilities and qualifications required.  It provides an accurate overview of the work and skills needed to perform this position.  Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company’s success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.
Join us to discover a work experience where your diverse ideas will be met with enthusiasm – where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.
Encova Insurance is an EOE/E-Verify employer.