The Role
Support the Head of Compliance Oversight in delivering Consumer Duty, conduct risk and regulatory compliance. Develop and monitor frameworks, produce compliance reporting and MI, analyse complaints and conduct data, provide guidance to business areas, coordinate Lloyd's processes, support monitoring and assurance, and maintain regulatory awareness while building stakeholder relationships.
Summary Generated by Built In
The Senior Compliance Executive will support the Head of Compliance Oversight and wider compliance function in delivering effective oversight of Consumer Duty, Conduct Risk and regulatory compliance requirements. The role will help ensure that the business delivers good customer outcomes, embeds a strong conduct culture, and meets applicable regulatory expectations, including those of the FCA, Lloyd’s and other relevant stakeholders.
Key Responsibilities
Support and assist the Head of Compliance Oversight and Compliance Manager in the fulfilment of compliance, Consumer Duty and conduct risk responsibilities.
Support the ongoing development, implementation and monitoring of the Consumer Duty framework, including evidence of good customer outcomes.
Support the business in identifying, assessing, managing and reporting Conduct Risk requirements and related regulatory obligations.
Coordinate the Lloyd’s Principles and Annual Attestation Process, ensuring actions are tracked and completed in a timely manner.
Assist with the drafting of the annual Compliance Plan and provide regular updates on progress, delivery and emerging risks throughout the year.
Prepare and contribute to Committee and Board reporting, including Conduct Risk, Consumer Duty, Complaints and wider compliance MI.
Analyse complaints, customer outcome data and conduct MI to identify trends, root causes, risks and areas for improvement.
Provide compliance advice and guidance to business areas on Consumer Duty, conduct risk, complaints handling, fair value, communications, governance and customer outcomes.
Contribute to the continuing development of the compliance function through participation in projects, regulatory change initiatives and process improvements.
Support the delivery of compliance monitoring activity, thematic reviews and assurance work relating to Consumer Duty and conduct matters.
Maintain awareness of regulatory developments and assess their potential impact on the business.
Build and maintain strong and effective relationships with key internal and external stakeholders, including senior management, operational teams, risk, governance, Syndicates and regulators where appropriate.
Key Attributes
Key Attributes
Acts with integrity, professionalism and sound judgement.
Demonstrates a strong customer-outcomes mindset and commitment to fair treatment of customers.
Works collaboratively across the business to promote a positive compliance and conduct culture.
Shows attention to detail and a proactive approach to identifying and resolving issues.
Communicates clearly, constructively and confidently, escalating matters where appropriate.
Skills, Knowledge and Expertise
Strong understanding of FCA Consumer Duty requirements, conduct risk principles and the UK regulatory environment.
Experience working in a compliance, conduct risk, governance or regulatory role within the Lloyd’s market.
Ability to interpret regulatory requirements and translate them into practical business actions.
Experience preparing compliance reports, management information, policies, procedures or regulatory submissions.
Strong analytical skills, with the ability to assess data, identify themes and provide clear recommendations.
Excellent written and verbal communication skills, with the confidence to engage with stakeholders at different levels of seniority.
Good organisational skills, with the ability to manage multiple priorities, deadlines and workstreams.
Professional qualification or progress towards a relevant compliance, risk or insurance qualification would be advantageous.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Benefits Band 3
Benefits Band 3
About
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
Skills Required
- Strong understanding of FCA Consumer Duty and UK regulatory environment
- Experience in compliance, conduct risk, governance or regulatory role within the Lloyd's market
- Ability to interpret regulatory requirements and translate into practical business actions
- Experience preparing compliance reports, management information, policies, procedures or regulatory submissions
- Strong analytical skills to assess data, identify themes and provide recommendations
- Excellent written and verbal communication skills and stakeholder engagement
- Good organisational skills with ability to manage multiple priorities and deadlines
- Professional qualification or progress towards relevant compliance, risk or insurance qualification
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The Company
What We Do
PoloWorks provides business advisory and outsourced services to (re)insurers and brokers within the insurance lifecycle, operating in the Lloyd’s and companies markets.
