Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this role matters:Every phone call, every connection, every moment of real-time communication that Vonage powers runs through our core voice platform — and keeping it running at 99.999% availability is no small feat. As a DevOps Engineer on the CoreVoice team, you'll be at the heart of a mission-critical system that handles telephony traffic at global scale. You'll help us evolve and modernize this platform continuously — without ever taking it offline.
Your key responsibilities- Maintain, improve, and evolve CI/CD pipelines and automation tooling to support a high-availability, high-demand voice platform
- Design and implement infrastructure automation to reduce manual operations and increase system reliability
- Build and enhance monitoring, alerting, and observability solutions to ensure platform health and performance
- Collaborate with engineering teams to support scalability, maintainability, and optimization of the CoreVoice infrastructure
- Drive continuous improvement initiatives — from deployment workflows to operational runbooks
- Contribute to the evolution of an existing production system while maintaining uninterrupted service delivery
Required:
- 4+ years of experience in a DevOps or infrastructure engineering role
- Hands-on experience with AWS services (EKS, EC2, VPC, IAM, S3, Lambda, API Gateway, networking)
- Experience with Infrastructure as Code tools such as Terraform, Ansible, CloudFormation
- Good abilities in Python/Shell/Bash and other scripting languages
- Proven knowledge of CI/CD tools (e.g., GitHub Actions, CodePipeline, CodeDeploy, ArgoCD) and automated build/deployment workflows
- Experience with monitoring and observability tools such as Grafana, Prometheus, InfluxDB, or CloudWatch
- A self-starter mindset with a strong focus on automation, scalability, and continuous improvement
- Strong communication skills and the ability to work independently within a distributed team
Experience we consider a plus:
- Experience with containerization and orchestration: Docker, Kubernetes
- Familiarity with SIP protocol, VoIPMonitor or similar VoIP monitoring tools
- Background in telecom, SaaS, or high-availability platform environments
#LI-KF1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- 7-10+ years of experience in voice engineering, operations, or telecom infrastructure
- Strong understanding of SIP stack architecture
- Hands-on experience with SBCs and policy servers
- Experience supporting 24x7 operations and incident management
- Knowledge of cloud environments and security best practices
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Gallery
