Senior Commercial Opportunities Manager

Key Responsibilities

• Own the planning, execution and successful delivery of customer renewals and commercial account reviews.
• Build trusted relationships with customer stakeholders, leading commercial discussions, pricing conversations and contract negotiations independently, while partnering with the CEO and SLT on strategic accounts.
• Identify opportunities to expand customer relationships and increase the value of Zevo's services.
• Coordinate cross-functional teams to develop commercially robust, operationally deliverable renewal and expansion proposals.

• Support the SLT in progressing strategic new business opportunities and customer expansions.
• Act as the commercial project lead, coordinating Clinical, Service Delivery, Finance, Legal and Operations throughout the sales process.
• Lead customer workshops, commercial meetings and proposal discussions where appropriate.
• Drive commercial timelines, governance and internal decision making.
• Ensure commercial commitments are translated into clear implementation plans before handover to delivery.

• Maintain HubSpot with up-to-date deal information.
• Track opportunities, renewals, forecasts and commercial milestones.
• Produce dashboards, and commercial insights for the leadership team.
• Continuously improve commercial processes, governance and reporting standards.

• Prepare proposals and client presentations.
• Develop commercial pricing recommendations using pricing models for leadership approval.
• Lead on responding to RFPs, and creation of Statement of Work, and coordinating Service Agreement sign-off.
• Maintain the contract register, renewal calendar and commercial documentation.
• Ensure contractual commitments, commercial risks and customer obligations are clearly understood and managed.

• Knowing which stakeholder needs to be in which conversation and when.
• Running structured internal alignment sessions ahead of key client moments
• Ensuring that the right information reaches the right person before they need to ask for it.

• Maintaining and evolving the SDM Renewals Playbook
• Developing pack templates calibrated by account size and complexity
• Setting and tracking the 3/6/9 renewal cadence across the portfolio in Asana
• Providing SDMs with timely renewal intelligence — risk flags, utilization summaries, upcoming deadlines

Qualifications & Experience

• Minimum 5–7 years in a commercial operations, revenue operations, bid management, account management, business development and/or customer success roles.
• Proven experience leading commercial renewals, pricing discussions and contract negotiations with enterprise customers.
• Able to independently manage customer relationships while partnering with senior leaders on strategic opportunities.

• Proven ability to design, prepare, and lead workshops or strategic sessions with senior stakeholders.
• Comfortable assembling all session materials independently — not reliant on a support team.
• Can hold a room with executives and clinical leaders and steer toward decisions.

• Excellent written and presentation skills, producing high-quality proposals, executive papers and customer-facing materials.
• Comfortable leading commercial meetings, presenting recommendations and influencing decision-making.
• Builds credibility quickly with customers, senior leaders and cross-functional teams.

• Coordinates multiple stakeholders without relying on formal authority.
• Manages competing priorities while maintaining momentum across complex opportunities.
• Delivers outcomes through collaboration, organization and accountability.

• Experience in B2B SaaS, professional services, healthcare or other enterprise service businesses.
• Experience with enterprise contracts, Statements of Work, renewals and commercial governance.
• Proficiency with HubSpot (or similar CRM), Excel and commercial reporting tools.
• Experience using AI-enabled productivity tools to improve analysis, documentation and workflow efficiency.

About
At Zevo, we’re a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals across the globe.Diversity, Equity, Inclusion, and Accessibility at ZevoAt Zevo, we are a global leader dedicated to enhancing the psychological health and wellbeing of those on the front lines of content moderation. By joining our team, you will become part of an elite community committed to providing unparalleled support to content moderation teams and Trust & Safety professionals worldwide.We believe that a diverse, equitable, and inclusive workforce is essential to achieving our vision. We are committed to fostering, cultivating, and preserving a culture that prioritizes equity, diversity, inclusion, and accessibility. Our employees are our most valuable asset, and the collective sum of their individual differences, life experiences, knowledge, creativity, innovation, self-expression, unique skills, and talents significantly contributes to our culture, reputation, and success.We embrace and encourage the diverse backgrounds and perspectives of our employees, including their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental abilities, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics. We are dedicated to creating an environment where everyone has the resources and support needed to thrive, ensuring that opportunities and outcomes are equitable for all.Accessibility and AccommodationsAt Zevo, we are committed to providing a fair and accessible hiring process. If you require accommodations during the application process, please let us know. We will work with you to ensure a smooth and inclusive experience, which may include alternative formats for application materials, adjustments to interviews, or any other necessary accommodations.