Build the governance and insights that help teams run safer, stronger, and more consistent processes. You will influence how work is documented, measured, and improved across a fast-changing operating environment. You will partner with stakeholders globally to identify risk, strengthen controls, and improve outcomes. You will turn process and controls data into clear reporting that drives action. If you enjoy connecting people, process, and data to make meaningful change, this role is for you.
As a Business Process Management Senior Associate in the Process governance and assurance team, you will drive consistent oversight of end-to-end processes and the controls that support them. You will partner with cross-functional stakeholders to align how processes are executed and documented, prioritizing work based on risk. You will deliver reporting and analysis that highlights process health, control effectiveness, and improvement opportunities. You will help embed a proactive controls mindset that supports operational resilience and sustained performance.
Job responsibilities- Partner with leaders and stakeholders to align how processes are executed with how they are documented
- Identify and assess process risks, control gaps, and opportunities to strengthen design and execution
- Facilitate end-to-end process reviews, including documentation, walkthroughs, and validation activities
- Prepare audit-ready materials and coordinate responses to audit and review requests
- Develop governance routines that support consistent, timely, and well-controlled process execution
- Produce clear reporting on process health, control performance, and issue trends for stakeholder consumption
- Consolidate insights from multiple data sources and dashboards into actionable themes and recommendations
- Support data visualization and automation efforts to improve consistency, transparency, and scalability of reporting
- Lead data-informed process improvement and reengineering efforts to reduce risk and improve outcomes
- Build alignment across stakeholders, drive decisions, and track execution of agreed actions
- Experience in controls, risk management, process management, compliance, audit, or operational governance
- Demonstrated knowledge of control design, risk assessment concepts, and metrics development
- Proven ability to lead structured process reviews and identify objective improvement opportunities
- Strong analytical skills, with the ability to interpret data and communicate insights clearly
- Strong written and verbal communication skills, including the ability to communicate with senior stakeholders
- Demonstrated stakeholder management skills, including influencing without authority
- Demonstrated ability to manage multiple priorities and deliver results under time pressure
- Strong organizational skills, including attention to detail and effective prioritization
- Demonstrated sound judgment, professionalism, and discretion when handling sensitive topics
- Experience with data management, reporting automation, and dashboarding tools
- Experience supporting audit readiness and responding to audit or examination requests
- Experience supporting process improvement programs, training, or change initiatives
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Experience in controls, risk management, process management, compliance, audit, or operational governance
- Knowledge of control design, risk assessment concepts, and metrics development
- Ability to lead structured process reviews and identify objective improvement opportunities
- Strong analytical skills and ability to interpret data and communicate insights clearly
- Strong written and verbal communication skills, including communication with senior stakeholders
- Stakeholder management skills, including influencing without authority
- Ability to manage multiple priorities and deliver results under time pressure
- Strong organizational skills, attention to detail, and effective prioritization
- Sound judgment, professionalism, and discretion when handling sensitive topics
- Experience with data management, reporting automation, and dashboarding tools
- Experience supporting audit readiness and responding to audit or examination requests
- Experience supporting process improvement programs, training, or change initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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