Senior Commercial Account Executive (Greater China Region)

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated Senior Account Executive with a proven track record in B2B SaaS sales and a passion for driving growth in the Customer Experience landscape. This is a new business heavy role, best suited for an individual contributor who thrives on building their own pipeline , growing their accounts and closing net new logos. You will play a vital role in growing our Commercial/Mid-Market account base in the Greater China Region (Hong Kong/Taiwan), by adding new customers to our book of business and closing deals of varying sizes and sales cycles.

Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals.

What You'll Be Doing:

• Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.

• Take ownership of net new logo acquisition as the primary driver of success in this role, proactively sourcing and building your own pipeline of opportunities.

• Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.

• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.

• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

• Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.

• Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.

• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.

• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.

• Collaborate with internal teams to enhance sales strategies and streamline sales execution.

• Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

• BA/BS degree or equivalent experience required.

• At least 8 years of B2B SaaS sales preferably in the Customer Experience industry with a proven record of exceeding sales targets.

• Ability to communicate in Mandarin and/or Cantonese is essential as the role mainly works with Mandarin-speaking customers.

• Demonstrated ability to create and scale your own pipeline of new business opportunities.

• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

• Experience in managing and expanding customer relationships at various levels.

• Exceptional presentation, negotiation, and deal closing skills.

• Experience selling to VP and C-level executives both in person and using remote technology.

• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.

• Strong knowledge of industry trends and the ability to build relationships with key decision makers.

• Experience creating and leveraging territory and account plans.

• Familiarity with key Sales tools such as Salesforce, Clari, etc

• Ability to travel as necessary (up to 50%)

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