About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
The Opportunity
We’re hiring a Senior Cloud Infrastructure Engineer to design, build, and evolve the cloud environment our entire platform runs on.
This team owns the foundational infrastructure layer—networking, Kubernetes, cloud architecture, and core platform services. Your job is to make it secure, scalable, cost-efficient, and easy for engineers to build on.
This is not an application development role. You will operate at the layer where bad decisions become outages, and good decisions disappear because everything just works.
Responsibilities- Design and manage GCP project structure, networking, and core infrastructure
- Own Kubernetes cluster infrastructure (provisioning, upgrades, scaling, reliability)
- Define and maintain infrastructure-as-code (Terraform) standards and patterns
- Improve system-level architecture for scalability, resilience, and performance
- Build reusable infrastructure patterns that product teams can safely adopt
- Reduce friction for developers while maintaining strong guardrails
- Partner with engineering teams to improve how services are deployed and operated
- Manage and evolve base observability systems (metrics, logging, tracing foundations)
- Build and maintain infrastructure for secrets management, IAM, and security primitives
- Ensure infrastructure is secure by default, not by exception
- Improve infrastructure reliability and reduce systemic risk
- Lead and contribute to incident response when infrastructure is involved
- Identify and eliminate infrastructure-level failure modes and bottlenecks
- Drive cloud cost visibility and optimization
- Build systems and practices that balance performance, reliability, and cost
- Partner with leadership to align infrastructure investment with business needs
- Shape infrastructure strategy across teams and services
- Drive adoption of standards and best practices across engineering
- Identify systemic issues and lead cross-team improvements
Requirements
- 5–10+ years of experience in cloud infrastructure, platform engineering, or SRE
- Deep experience with Google Cloud (GCP) or equivalent cloud platforms and distributed systems
- Strong expertise in:
- Networking (VPCs, load balancing, DNS)
- Kubernetes and container orchestration
- Infrastructure as Code (Terraform or similar)
- Experience building and operating production-scale infrastructure systems
- Strong programming/scripting skills (Go, Python, etc.) for automation and tooling
- Ability to work across teams and influence technical direction
Preferred Qualifications
- Experience with multi-region or high-availability infrastructure design
- Background in infrastructure security or compliance
- Experience building internal developer platforms or tooling
- Familiarity with observability systems (Prometheus, OpenTelemetry, etc.)
Annual US Hiring Range: $150,000 - $175,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.
Skills Required
- 5-10+ years of experience in cloud infrastructure, platform engineering, or SRE
- Deep experience with Google Cloud (GCP) or equivalent cloud platforms and distributed systems
- Networking (VPCs, load balancing, DNS) expertise
- Kubernetes and container orchestration experience
- Infrastructure as Code experience (Terraform or similar)
- Experience building and operating production-scale infrastructure systems
- Strong programming/scripting skills for automation and tooling (Go, Python, etc.)
- Ability to work across teams and influence technical direction
- Experience with multi-region or high-availability infrastructure design
- Background in infrastructure security or compliance
- Experience building internal developer platforms or tooling
- Familiarity with observability systems (Prometheus, OpenTelemetry, etc.)
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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