Jobs at ujet.cx

Lead UJET's Core Infrastructure team to design, deploy, and maintain cloud services, ensuring scalability, security, and reliability while mentoring team members and collaborating across departments.

Build and own AI product and platform capabilities across Spiral and AXO. Design and implement LLM-powered workflows, high-performance APIs, async workers, and data pipelines. Ship customer-facing features, improve reliability/observability, operate systems on AWS/GCP, and collaborate across engineering, product, and design to turn ambiguous ideas into production AI systems.

Lead and scale SRE function: define SLIs/SLOs and error budgets, build observability (metrics, logging, tracing, alerting), automate toil, lead incident response and postmortems, partner on resilient architecture, create reusable operational tooling, and mentor engineers.

Develop, design, document, release, and support mobile SDKs for iOS and Android. Architect scalable backend services, collaborate with cross-functional teams and partners, drive engineering best practices, and contribute to long-term product strategy and developer community enablement.

Design, build, and operate the cloud infrastructure layer (GCP, networking, Kubernetes, IaC) to ensure secure, scalable, cost-efficient platform services. Define IaC standards, improve reliability and observability, manage secrets and IAM, lead incident response, drive cost optimization, and collaborate across teams to shape infrastructure strategy and developer-facing patterns.

Build and operate scalable, low-latency backend services and support frontend work (Angular/React). Collaborate with PMs and designers, design technical solutions, maintain CRM-related frontend, integrate third-party APIs, and support deployment and operations for enterprise clients.

Lead architecture and technical direction for a cloud-native contact center platform. Design scalable, reliable frontend and backend systems, resolve complex production incidents, mentor senior engineers, and drive engineering standards and cross-team alignment.

Build and maintain full-stack product features, backend services, APIs, data pipelines, and AI integrations to transform customer interaction data into AI-powered experiences. Collaborate with cross-functional teams to design, test, and support production systems, internal tools, and user-facing interfaces. Own ambiguous problems end-to-end and raise engineering quality across the data and AI platform.

Run technical discovery with customers, design and build end-to-end data integrations into Spiral, implement ingestion code and infra-as-code, operate orchestration and monitoring, reconcile and backfill data, and own post-go-live schema and feed changes while collaborating with Sales and CX teams.