Jobs at ujet.cx

Own and evolve UJET’s data platform, including MySQL CDC replication to BigQuery, dbt transformations, Terraform infrastructure, pipelines, data quality, observability, and Looker models. Build reliable, analytics-ready datasets and trusted metrics for internal and customer-facing reporting. Partner with Analytics, Finance, Product, and Engineering to deliver scalable data solutions, improve platform reliability, optimize performance and costs, and establish development standards and guardrails.

Own complex customer issues from intake through resolution by investigating logs, APIs, cloud systems, SQL, telecommunications, and contact-center platforms. Coordinate escalations and high-severity incidents across Engineering, SRE, Product, customers, and telecom providers. Participate in on-call support, execute approved production changes, communicate technical findings, create troubleshooting documentation, and contribute to root-cause analyses and process improvements.

Own complex customer issues from intake through resolution by reproducing problems, analyzing logs and telemetry, troubleshooting CCaaS and telecommunications systems, coordinating escalations, and communicating with customers and internal teams. Participate in on-call support for critical incidents, execute approved production changes, coordinate incident response, create root-cause analyses and playbooks, and improve support processes and documentation.

Own complex customer issues from intake through resolution, diagnosing CCaaS and telecommunications systems using logs, SQL, APIs, dashboards, and observability tools. Execute approved production changes, coordinate high-severity incidents, create engineering escalations, participate in global on-call rotations, communicate with customers and internal teams, and develop playbooks, root-cause analyses, and process improvements.

Lead reliability, scalability, observability, and incident-management initiatives for critical distributed systems. Define SLOs, error budgets, and actionable alerts; automate toil; improve production readiness and recovery; lead incident response and postmortems; build reusable operational tooling; partner with engineering and product teams on architecture; and mentor engineers while scaling SRE practices.

Serve as the Chief Growth Officer’s strategic operator, leading GTM execution across Sales, Marketing, Channel, Customer Success, Product, and Finance. Own revenue operations, pricing, deal governance, forecasting, territory and quota planning, data unification, HubSpot architecture, executive dashboards, pipeline optimization, and Q2C processes. Manage a HubSpot Administrator, improve commercial analytics, establish operating cadence, and deploy AI-enabled workflows across the GTM technology stack.

Lead UJET’s FP&A function by overseeing budgeting, forecasting, spend management, SaaS and GTM analytics, investor and Board reporting, capital strategy, and financial modeling. Modernize FP&A systems with automation and AI, optimize cloud, software, workforce, and operating expenses, establish performance metrics and data governance, improve monthly close collaboration, and standardize scalable financial procedures while partnering with Finance, Revenue Operations, Marketing, and leadership.

Lead and scale SRE function: define SLIs/SLOs and error budgets, build observability (metrics, logging, tracing, alerting), automate toil, lead incident response and postmortems, partner on resilient architecture, create reusable operational tooling, and mentor engineers.

Build and maintain full-stack product features, backend services, APIs, data pipelines, and AI integrations to transform customer interaction data into AI-powered experiences. Collaborate with cross-functional teams to design, test, and support production systems, internal tools, and user-facing interfaces. Own ambiguous problems end-to-end and raise engineering quality across the data and AI platform.