Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.
Senior Clinical Operations Manager
About the role:
We are looking for a Senior Clinical Operations Manager to join our tech-enabled collaborative maternity practice and oversee operations across our Norwalk and Greenwich clinics. This role is designed for a proven Clinical Operations Manager who consistently demonstrates operational excellence, strong leadership, and a passion for improving the patient experience.
In addition to leading the day-to-day operations of their home clinic, the Senior Clinical Operations Manager serves as a trusted operational partner across the organization. They support cross-clinic initiatives, mentor fellow Clinic Operations Managers, help pilot new processes, and provide operational leadership during periods of growth, change, or temporary coverage. This role plays an important part in strengthening operational consistency while preparing future leaders for expanded regional responsibility.
Key Responsibilities:
Clinic Leadership:
- Lead the daily operations of an assigned clinic, ensuring an exceptional patient and teammate experience.
- Recruit, onboard, coach, develop, and manage frontline teammates.
- Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
- Conduct regular coaching conversations, performance discussions, and development planning for team members.
- Create an environment where teammates feel supported, engaged, and empowered to deliver outstanding care.
- Ensure communication flows effectively across clinicians, operational teams, and support functions.
- Ensure patient questions, concerns, and requests are resolved in a timely, compassionate, and effective manner.
- Maintain compliance with all applicable healthcare regulations, accreditation requirements, and organizational policies.
Operational Excellence
- Drive operational excellence across all aspects of clinic performance driving patient satisfaction, financial stability, team engagement and supporting out clinicians efforts around clinical quality
- Oversee clinic facilities, office operations, inventory management, and vendor relationships.
- Resolve urgent operational issues through hands-on leadership and sound decision making.
- Partner closely with clinical leadership to develop clinic schedules, staffing plans, and clinician on-call schedules that support patient access and operational efficiency.
- Monitor operational performance metrics and identify opportunities to improve efficiency, quality, patient satisfaction, and teammate experience.
- Anticipate operational risks and proactively implement solutions before they impact patients or staff.
- Continuously evaluate workflows and recommend improvements that simplify operations while enhancing quality and consistency.
Enterprise Operational Leadership
- Serve as a trusted operational resource for Clinical Operations Managers across the organization by sharing best practices and helping solve complex operational challenges.
- Support the onboarding and development of newly hired Clinical Operations Managers through coaching, shadowing, and knowledge sharing.
- Lead or participate in cross-functional operational initiatives that improve scalability, efficiency, and consistency across clinics.
- Partner with regional and organizational leaders to pilot new operational workflows, technologies, and initiatives before broader implementation.
- Develop, refine, and maintain standard operating procedures and operational documentation.
- Provide temporary operational support or clinic leadership coverage for other clinics when business needs require.
- Represent clinic operations on cross-functional project teams and organizational initiatives.
- Identify opportunities to improve organizational processes and partner with leadership to implement sustainable solutions.
Leadership & Continuous Improvement
- Model Oula’s values and leadership expectations through daily actions and decision making.
- Influence without direct authority by building strong cross-functional partnerships and fostering collaboration.
- Lead change initiatives within the clinic by effectively implementing new processes, technology, and organizational priorities.
- Use data, patient feedback, and operational insights to drive continuous improvement.
- Help cultivate a strong leadership pipeline by mentoring peers and contributing to leadership development across the organization.
About You:
You are an experienced healthcare operations leader who thrives in fast-paced environments and enjoys building high-performing teams. You naturally balance strategic thinking with operational execution and are energized by solving problems, improving processes, and supporting others’ success.
You are someone who:
- Is passionate about improving maternity care and advancing patient-centered healthcare.
- Leads with empathy, curiosity, and accountability.
- Builds strong relationships across clinical and operational teams.
- Thrives in ambiguity and enjoys helping organizations scale.
- Thinks beyond today’s challenges to build better systems for tomorrow.
- Is comfortable rolling up your sleeves while also influencing broader organizational improvements.
- Uses data to inform decisions and measure success.
- Enjoys mentoring others and helping leaders grow.
Desired Experience & Qualifications:
- 7+ years of progressive healthcare operations experience.
- 3+ years of experience leading clinic or healthcare operations teams.
- Demonstrated success managing healthcare facilities in a fast-paced environment.
- Experience leading operational improvement initiatives and driving measurable results.
- Strong project management and change management capabilities.
- Proven ability to influence across teams without direct authority.
- Experience coaching, mentoring, or developing operational leaders.
- Exceptional organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Strong analytical skills with experience using operational metrics and KPIs to drive decision making.
- Intermediate to advanced proficiency with spreadsheets, presentations, and operational reporting tools.
- Passion for continuous improvement and operational excellence.
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Oula's Commitment as an Equal Opportunity Employer:
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Skills Required
- 7+ years of progressive healthcare operations experience
- 3+ years of experience leading clinic or healthcare operations teams
- Demonstrated success managing healthcare facilities in a fast-paced environment
- Experience leading operational improvement initiatives and driving measurable results
- Strong project management and change management capabilities
- Proven ability to influence across teams without direct authority
- Experience coaching, mentoring, or developing operational leaders
- Exceptional organizational, communication, and problem-solving skills
- Ability to manage multiple priorities while maintaining attention to detail
- Strong analytical skills with experience using operational metrics and KPIs to drive decision making
- Intermediate to advanced proficiency with spreadsheets, presentations, and operational reporting tools
- Passion for continuous improvement and operational excellence
What We Do
Oula is a modern maternity center that brings together the best of midwifery and obstetrics to deliver a personalized, evidence-based pregnancy experience. We’re redesigning maternity care and raising the standard for pregnancy, so that everyone has the support they need to thrive before, during, and after birth. For too long, the hallmarks of maternity care in the U.S. have been disastrous health outcomes, poor experiences, and high costs. At Oula, we believe that by improving the experience of pregnancy and childbirth, we can improve outcomes, and bring down costs, too. And we’re seeing results: Oula performs better than average at the national, state, and city levels on several key metrics, including a lower rate of cesarean births and preterm deliveries. We do things a little differently because we believe that by improving experiences, we can improve those outcomes (and bring costs down, too!): ONE: Personalized care: At Oula, our team is able to spend twice as much time with patients as a regular obstetrician. . That means taking the time to listen, share information, and help our patients make the choices that are right for them. TWO: No false binaries: When it comes to pregnancy, we’re often forced to choose between false binaries: doctor or midwife, medicated birth or au naturale, modern medicine or human intuition. At Oula, we believe you shouldn’t have to choose. There is no right way to give birth; there’s only your way. THREE: Care and community: At Oula, we want patients to feel supported, empowered, and cared for from the moment they make their first appointment all the way through the “fourth trimester”, which means helping to build connection and community. Oula’s group education classes – such as birth plan workshop and postpartum “office hours” – are not only informative, but a chance to come together with others around a shared experience. Once a month, we provide dedicated space for BIPOC parents and families. FOUR:: Demographics: We are committed to serving a diverse patient base and making sure the care we provide at Oula is accessible to all. We proudly take insurance, including Medicaid. Nearly 1 in 5 Oula patients rely on Medicaid. 54% of patients identify as non-white or Hispanic Approximately 1 in 10 patients are LGBTQ+.
Why Work With Us
At Oula, we believe in honoring pregnancy as the transformative life moment it is, as opposed to simply reducing it to a clinical condition. That’s true for our patients, and it’s true for our employees, too. We are constantly working to do better for all moms, and our employees, too.
Gallery
