Key Responsibilities:
- Lead and manage the Claims team, ensuring smooth day-to-day operations.
- Uphold Fairmatic’s service standards, delivering exceptional customer experiences across the claims process.
- Cultivate and manage relationships with Third-Party Administrators (TPAs), ensuring performance meets both contractual expectations and company standards.
- Collaborate with carrier partners to streamline and optimize claims processing and resolution.
- Partner with the Product team to design and refine claims processes that drive efficiency and enhance customer satisfaction.
- Contribute to the development and execution of the overall claims strategy, ensuring alignment with Fairmatic’s business objectives.
- Develop and track key performance metrics to assess the effectiveness of claims operations.
- Stay up-to-date on industry trends, regulatory changes, and best practices to ensure Fairmatic’s claims processes remain innovative and compliant.
- Ensure all claims activities comply with relevant laws and regulations.
Qualifications:
- Bachelor’s degree or equivalent experience.
- 7+ years of experience in claims management within the insurance industry (auto required, commercial auto preferred).
- Proven experience leading claims teams and working with third-party administrators.
- In-depth knowledge of insurance coverages, claims processes, and industry regulations.
- Experience analyzing claims data to assess and improve portfolio performance.
- Strong leadership, communication, and problem-solving skills.
- Ability to collaborate effectively with both internal teams and external partners.
- Experience working with product or technology teams to implement and manage claims systems and processes.
Top Skills
What We Do
Fairmatic is creating a new commercial insurance category by delivering the first data-driven fleet insurance that rewards safety with savings. Fairmatic’s new approach leverages AI-powered technology in combination with deep telematics data to drive meaningful cost savings for fleets by valuing responsible driving leading to safer roads. The Fairmatic underwriting model has been trained and tested with over 200 billion miles of driving data to help fleets proactively manage safety issues with actionable insights.
Founded by Jonathan Matus, a serial technologist who helped launch Android and Facebook mobile, Fairmatic is fundamentally reimagining commercial auto insurance from the ground up to make roads safer one fleet at a time. Fairmatic has raised a total of $88M from Battery Ventures, Foundation Capital, Aquiline Technology Growth and insurtech, fintech and technology investors, including Jerry Yang, Oren Zeev, and Bill Tai.
Fairmatic is expanding its global team. Learn more about Fairmatic at fairmatic.com or join the team of unconventional, adaptable and curious technologists by reaching out to careers@fairmatic.com.
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