Senior Claims Manager - New England Workers' Compensation

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

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Does your claims management job feel stale? A process driven organization can lose sight of the true purpose of managing claims -- good outcomes on each claim. Managing in that processing environment can feel robotic. 

Strategic Comp is a growing workers’ compensation insurer with dedication to and pride in outstanding claims outcomes.  Our profitability proves that our approach works. Most of our strongest competitors over the years, all of them process driven in their claims handling, are no longer in business.

Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact, we received 98% rating for overall job satisfaction from the participants in our last employee survey. This clearly indicates the passion and energy our staff has for our company and for the job they do. A big reason for these successes is due to our careful matching of the right job with the right person.

Here’s who we are. Strategic Comp is part of Great American Insurance Group, which was established in 1872. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance focusing on specialty commercial products for businesses.  The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) and NASDAQ under the symbol “AFG”.

Here’s what we do. We insure workers’ compensation coverage for large companies, using our deductible program. Our service in claims and loss control is second to none. We’ve found that a large majority of our customers feel the way our employees do. Our renewal retention is 90+%, meaning our customers don’t want to leave us either.

Our approach to claims handling is smart, proactive, well-thought-out, and carefully orchestrated. In order to make sure that this happens on EVERY claim, we need strong managers overseeing the claims process and customer service.  The result of this approach is that our renewal retention is outstanding, as is our low employee turnover. Once our clients and employees experience our way of working, they want no substitute.

Here’s what you would be doing if hired for the position. Strategic Comp is currently searching for a Senior Claims Manager who will be responsible for the oversight and activities of a team of claim professionals. The person hired for this position will be responsible for the day-to-day work and activities of their team. Additionally, the Senior Claims Manager will be responsible for the performance, development and coaching of their staff, including continuous learning and development of their team. 

The Senior Claims Manager will primarily work from their home and will be required to attend quarterly claim meetings with an overnight stay. 

Responsibilities:

We are looking for a unique person to serve as our next Senior Claims Manager. We need someone who has the ability to help and direct when needed, a group of technically strong, carefully selected senior-level adjusters to:

• focus on fresh, creative approaches on every claim

• determine on each claim the need for attorneys, surveillance, and nurse case managers, and then assign, direct, and monitor the vendor

• communicate effectively and develop strong relationships with their team members 

• gain consensus from our insureds regarding claim strategies

• ensure compliance with required statutes and regulations
   

Physical Requirements:

• Sedentary (requires prolonged sitting, continuous use of computer)

• Travel (requires some overnight travel) 

Qualifications:

• Bachelor’s degree preferred

• A minimum of 10 years of diverse experience in Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island and Vermont workers’ compensation claims handling is required

• Minimum of 4 years of claims management experience in New England states is required

• Current license to adjust workers' compensation claims in Connecticut, New Hampshire, Rhode Island and Vermont is required

• Solid background in coverage analysis, reserving, claims investigation, and litigation management is required

• Prior work with large or national accounts is required

• Candidate location in New England is preferred but not required

#LI-REMOTE

#LI-StrategicComp

Business Unit:

Strategic Comp

Salary Range:

$130,000.00 -$140,000.00

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.