This is a role focused on technical claim handling for Chubb’s Commercial Direct Handle Claims Team. In this role you will manage complex auto and general liability claims, both litigated and non-litigated, under both primary and excess policies. This role requires an individual to be accountable for the handling and disposition of significant exposure claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.
Responsibilities
- Manage an inventory of claims involving significant severity exposures and coverage issues.
- Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities.
- Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy.
- Analyze coverage and communicate coverage positions, as warranted, within assigned authority.
- Demonstrate and implement effective defense, resolution and claim strategies.
- Direct and closely monitor assignments to experts and defense counsel subject to established guidelines.
- Provide superior customer service to insureds, agents, and internal business partners.
- Adhere to Best Practices Guidelines.
- Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including examiner licensing.
- Travels to conferences, mediations, and trials as necessary.
Qualifications
- 5-10+ years of experience as a casualty claim professional handling complex high exposure casualty claims with emphasis on hands-on file and litigation management.
- Experience with primary and excess bodily injury, property damage, and personal injury claims.
- Strong background and demonstrated ability in dealing with significant coverage matters.
- Working knowledge of industry best practices and procedures.
- An ability to work independently and assimilate learning materials on many different subjects from various sources.
- Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
- Ability to make prompt, intelligent decisions based upon detailed analyses of complex issues.
- Demonstrated strong relational skills particularly in adverse or high-pressure situations.
- A law degree is not necessary but helpful.
Who are we looking for?
Successful professionals at Chubb come from many backgrounds with experiences rich in diversity that they bring with them to our company along with:
- an inclusive mindset which allows differences to be leveraged for better business results;
- open, transparent communication;
- teamwork and inclusion which draws on diverse ideas and perspectives; and
- new ideas, innovation, and ways of thinking which support diversity.
About Us
Skills Required
- 5-10+ years of experience as a casualty claims professional handling complex, high-exposure casualty claims
- Hands-on claim file and litigation management experience
- Experience with primary and excess bodily injury, property damage, and personal injury claims
- Strong background in significant coverage matters
- Working knowledge of industry best practices and procedures
- Ability to work independently and assimilate learning materials from various sources
- Excellent interpersonal communication and negotiation skills
- Ability to deal professionally with customers and business partners
- Ability to make prompt, intelligent decisions based on detailed analysis of complex issues
- Strong relational skills, particularly in adverse or high-pressure situations
- Law degree
Chubb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chubb and has not been reviewed or approved by Chubb.
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Healthcare Strength — Healthcare coverage includes multiple medical plan options with preventive care, plus dental and vision, alongside HSAs/FSAs, telemedicine, and wellness resources. The breadth of offerings is presented as comprehensive for a large insurance employer.
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Retirement Support — A 401(k) plan with company contributions anchors the financial benefits, complemented by life and disability insurance. These programs reinforce long-term savings and protection.
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Strong & Reliable Incentives — Performance-based and year-end bonuses are part of the total rewards, with structured reviews supporting incentive opportunities. These components provide compensation beyond base salary.
Chubb Insights
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
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