Senior Chatbot (AI) developer
We're seeking a highly skilled Chatbot Developer to join our team in building an advanced chatbot for RingCentral. This chatbot will troubleshoot technical problems and answer complex questions related to our suite of communication products. You'll need a deep understanding of Large Language Models (LLMs) and a proven ability to construct goal-oriented chatbots using advanced prompting techniques. The ideal candidate will be an expert in crafting these chatbots using the latest AI technologies and cutting-edge LLM prompting methods.
Responsibilities:
Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
Construct goal-oriented conversation flows to guide users efficiently to resolutions.
Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.
Qualifications:
6 to 8 years of overall experience, 3+ years developing complex chatbots or IVAs.
Proven expertise in using Google Dialogflow CX, Yellow.ai or similar LLM platforms.
Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
Strong proficiency in scripting languages like Python or JavaScript.
Experience with API integrations and database interactions.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication and collaboration abilities.
Demonstrated ability to build goal-oriented chatbots with a focus on task completion.
Bonus Points:
Experience with RingCentral products and their technical support processes.
Experience with cloud platforms like AWS or GCP.
Skills Required
- 6 to 8 years of overall experience
- 3+ years developing complex chatbots or IVAs
- Proven expertise in using Google Dialogflow CX, Yellow.ai or similar LLM platforms
- Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques
- Strong proficiency in scripting languages like Python or JavaScript
- Experience with API integrations and database interactions
- Excellent problem-solving, analytical, and troubleshooting skills
- Strong communication and collaboration abilities
- Demonstrated ability to build goal-oriented chatbots with a focus on task completion
RingCentral Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RingCentral and has not been reviewed or approved by RingCentral.
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Parental & Family Support — Parental leave is described as 16 weeks for both primary and secondary caregivers in the U.S., with added supports like backup care and fertility benefits available. Programs such as Care.com resources and Rethink extend family assistance beyond leave.
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Healthcare Strength — Health coverage includes multiple medical, dental, and vision plan options alongside disability and life insurance, plus wellness resources like Headspace and TaskHuman. Onsite/virtual fitness and other wellbeing offerings further expand the health package.
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Equity Value & Accessibility — Equity grants are common and an employee stock purchase plan with a discount is available. These ownership programs complement base pay across many roles.
RingCentral Insights
What We Do
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
Why Work With Us
Innovation isn't just a buzzword—it's the core and heart of everything we do. We believe that groundbreaking ideas emerge from every corner of our organization. Our biggest strength? We are not all the same. At RingCentral, our commitment to fostering a culture of curiosity and inclusivity is what sets us apart.
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