Senior Case Manager

Description

• Provide Case Management to Clients in Accordance with Policy, Procedure and Regulatory Protocol.
• Conduct initial assessments on each referral and develop a plan of care including medical, psychosocial, social, discharge and interdisciplinary needs.
• Refer clients to other services as needed, including but not limited to Medical, Substance Abuse, Employment and Educational Services.
• Follow-up with clients weekly and document progress.
• Meet with clients bi-weekly to review Independent Living Plan (ILP) and document progress.
• Participate in case reviews and interdisciplinary meetings to ensure coordinated delivery of services as scheduled or necessary.
• Coordinate with the Housing Specialist in ensuring clients are actively involved in obtaining permanent housing.
• Serve as a liaison with all other service providers to ensure coordinated delivery of service.
• Escort clients to appointments as needed.
• Collect and supply data and information necessary for monthly reports to the Administrator or regulatory agencies.
• Participate as a NYC Certified Fire Safety Coordinator during fire drills.
• Enter Client information into DHS system (CARES) during admissions, AWOLs, transfers and/or discharges.
• Establish and maintain a network of referral resources.
• Advocate on client’s behalf regarding social service’s needs (ACS, domestic violence, etc.)
• All other duties as assigned by the supervisor or designee. 
•  Maintain a Positive Image of the Organization in the Community the Organization Services and in State and National Organizations.
• Promote good community relations through participation in community affairs and community outreach programs as assigned.
• Participate in Job Training and Education Programs, Meetings and Committees.
• Attend mandatory in-service annually.
• Attend seminars to further professional development.

Requirements

• Bachelor’s degree in human services and minimum one-year case management experience preferred; or associate degree/or its equivalent in credits and minimum of three-years case management experience with homeless and/or substance use populations; or an internal candidate with 3-years case management experience and a high school diploma. 
• Crisis Intervention and client advocacy experience a plus.
• Knowledge of the homeless population, drug issues and/or mental health a plus.
• Excellent written and oral communication skills.
• Fire Safety Coordinator Certificate received within 30 days of hire. 
• Food Handler's Certificate received within 30 days of hire. 
• Basic First Aid received within 30 days of hire. 
• CPR received within 2 months of hire. 
• Ability to interact effectively with all populations served.
• Fluency in written and spoken English.
• Bilingual (English/Spanish) a plus, language line available for English only speakers.