Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. Additionally, for candidates interested in leadership, this role offers an optional, supported pathway to transition into a future engineering management position.
Responsibilities:
- Participate in an Agile scrum team which practices DevOps.
- Write clean and well-documented code and tests.
- Deliver your code as part of an overall solution running in the public cloud.
- Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.
- (Optional) For those pursuing the management track: Mentor team members, lead technical initiatives, and progressively take on team leadership responsibilities.
Required Skills:
- 5+ years professional experience in software development, with some being written in C and/or C++.
- Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).
- Ability to methodically troubleshoot complex systems.
- Excellent communication and organization skills, and a sense of ownership.
Technical Skills:
- Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.
Preferred / Nice-to-Have Skills:
- For the optional management track: Prior experience with technical leadership, a strategic mindset, and a strong desire to grow into an engineering manager role.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 5+ years professional experience in software development
- Proficiency in C and/or C++ (Modern C++ C++17+)
- Hands-on experience with real-time communications signaling and media protocols (SIP, RTP)
- Experience with SIP/SDP and audio codecs
- ASR/TTS integration experience
- Familiarity with AI APIs
- Experience deploying and operating services on cloud platforms (AWS/Azure/GCP)
- Experience with CI/CD and containerization
- Ability to methodically troubleshoot complex systems and strong communication/organization skills
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
-
Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
-
Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
-
Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
.png)
