Purpose:
Accelerate CI maturity and enterprise performance by coaching Tier 2-4 leaders across complex functions and business lines. Operate at a strategic level, enabling leaders to deploy CI capabilities to shape business outcomes. Guide and evolve CI systems, lead cross-functional MSAs, and contribute to enterprise methodology through the COE.
What You'll Do:
- CI Coaching & Capability Building:
- Coach multiple CVPs, VPs, and SVPs across Tier 2-4
- Build CI maturity across entire function
- Design and deliver CI training and advanced leadership refreshers
- Sustainability & Assessments:
- Serve as lead assessor for MSAs across departments or business units
- Translate MSA findings into strategic priorities and oversee execution of 100-day plans
- Tailor and scale CI systems to meet evolving needs of multiple teams
- Performance & Value Capture:
- Lead value creation initiatives that deliver 3-5% YOY gains at multi-team or BU scale
- Support leaders in linking improvement efforts to financial outcomes and balanced scorecards
- CI Tools & Systems Integration:
- Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design)
- Design, adapt, and scale systems to embed CI behaviors across functions
- Collaborate with COE to evolve enterprise tool standards
- Strategy Deployment & Performance Alignment:
- Coach senior leaders on strategy deployment methods (X-matrix, tiered metrics)
- Translate CI assessments into cross-functional strategic priorities and performance levers
- Embed CI into planning and performance review cadences
- Collaboration & Mentorship:
- Lead cross-functional CI forums and Communities of Practice
- Formally mentor junior SLs and Change Agents
What You'll Bring:
- Bachelor's degree preferred
- Experience working within corporate or enterprise support functions (e.g., Human Resources, Finance, Legal, Corporate Strategy, or other organizational enablement functions), with an understanding of their operating models, cross-functional dependencies, and strategic priorities.
- Proven success in CI leadership across large-scale, federated orgs
- Strong executive presence and ability to influence at VP/SVP level
- Deep knowledge of advanced CI tools and systems
- Skilled in facilitation, coaching, and strategic planning
- Familiarity with OEI, Shingo, or equivalent frameworks
Pay Transparency
Salary Range: $119,000-$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 95254
#BI-Hybrid
Skills Required
- Bachelor's degree
- Experience working within corporate or enterprise support functions, such as Human Resources, Finance, Legal, or Corporate Strategy
- Proven success in continuous improvement leadership across large-scale, federated organizations
- Strong executive presence and ability to influence VP and SVP stakeholders
- Deep knowledge of advanced continuous improvement tools and systems
- Expertise in facilitation, coaching, and strategic planning
- Familiarity with OEI, Shingo, or equivalent frameworks
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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New York Life Teams
New York Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
