Senior Business Systems Specialist

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office
88K-145K Annually
Senior level
Insurance
The Role
Supports the buildout of Workday Prism and Accounting Center platforms. Leads requirements analysis, system development, documentation, testing, integrations, issue resolution, data analysis, and post-production support. Partners with technology teams, product owners, and stakeholders to define business needs, resolve complex system issues, develop testing scenarios, and ensure data delivery meets requirements. The role also supports change management, training, quality assurance, and enterprise database management.
Summary Generated by Built In
This position is responsible for supporting the buildout of our Workday Prism and Accounting Center platform in support of organizational priorities and use-cases. Works with technology areas, product owners, and stakeholders to understand business requirements and then lead the system development, documentation, testing, and post-production support for large and complex system integrations. Oversees the research of complex system issues and coordinates their resolution. Researches and evaluates business system application developments and technologies that are relevant to the business and future business strategy.

Position Compensation Range:

$88,000.00 - $145,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Conducts advanced data analysis and development and manages enterprise-scale databases and integrations. Problem solves with data from associated systems.
• Queries large databases/source systems to identify defects, and problem-solves to resolve issues.
• Engages with technology areas and represents the business-on-business issues and requirements for large and complex system projects.
• Partners with stakeholders to understand needs, analyze business requirements, perform data analysis, assist in change management, training and testing efforts.
• Interprets business rules and functional requirements and data definitions.
• Collaborates to resolve inconsistencies and inadequacies in requirements.
• Partners with technology areas to develop user acceptance testing and quality assurance test scenarios and cases working to ensure data delivery meets business requirements. Collaborates with stakeholders to produce and maintain accurate test documentation.
Specialized Knowledge & Skills Requirements

• Intermediate accounting knowledge.

• Insurance data-management experience.

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience developing relationships with internal and external partners.
• Knowledge of business systems and how to apply them to leverage efficiencies in a business environment.
• Knowledge and understanding of project management methodologies, practices, techniques and tools.
• Knowledge and understanding of systems development life cycle (SDLC).

Additional Information
  • To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability. 
  • Offer to selected candidate will be made contingent on the results of applicable background checks
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  • Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

#LI-LS1

Skills Required

  • Intermediate accounting knowledge
  • Insurance data-management experience
  • Experience providing customer-driven solutions, support, or service
  • Experience developing relationships with internal and external partners
  • Knowledge of business systems and applying them to improve business efficiency
  • Knowledge of project management methodologies, practices, techniques, and tools
  • Knowledge and understanding of the systems development life cycle (SDLC)

American Family Insurance Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.

  • Pay Growth & Progression Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
  • Retirement Support The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
  • Parental & Family Support Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.

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The Company
HQ: Madison, WI
16,528 Employees
Year Founded: 1927

What We Do

For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.

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