The Role
Lead end-to-end business process engineering for energy utilities, focusing on process optimisation, governance, and technology alignment with operational efficiency and revenue models.
Summary Generated by Built In
Senior Business Process Engineer – Energy & Utilities
The Senior Business Process Engineer will lead the end-to-end business process engineering function within the Energy Directorate. The role is responsible for analysing, redesigning and optimising business processes across the energy value chain to support the transition towards a modern, sustainable and revenue-resilient energy ecosystem.
The role bridges strategy, operations and technology, ensuring that AS-IS and TO-BE process architectures are aligned with regulatory requirements, data governance standards, revenue models and service delivery objectives.
Key Deliverables
- Enterprise Process Architecture Framework (aligned to TOGAF)
- AS-IS and TO-BE process maps
- Process optimisation and redesign reports
- Revenue process improvement framework
- Data governance integration model
- Process performance dashboards and reporting
Key Responsibilities
Enterprise Process Architecture & Design
- Lead the development and maintenance of enterprise-wide process architecture
- Define and document AS-IS and TO-BE process models across the Energy Directorate
- Ensure alignment with enterprise architecture frameworks such as TOGAF
Business Process Optimisation
- Identify inefficiencies, bottlenecks and risks in current processes
- Redesign processes to improve operational efficiency, service delivery and cost optimisation
- Drive standardisation and scalability across functions
Energy Value Chain Process Integration
- Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
- Ensure seamless integration across upstream and downstream processes
Revenue & Commercial Process Alignment
- Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
- Align operational processes with evolving energy trading and revenue models
Data Governance & Compliance
- Embed data governance frameworks into business processes
- Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
- Drive data integrity across systems and reporting structures
Technology Enablement & Process Digitisation
- Collaborate with IT and digital teams to align processes with system capabilities
- Enable automation and digital transformation initiatives
- Ensure business processes are supported by enterprise systems
Stakeholder Engagement & Change Enablement
- Engage with executive leadership, operational teams and external stakeholders
- Facilitate workshops to validate process designs and improvements
- Support change management and adoption of new processes
Governance & Continuous Improvement
- Establish process governance frameworks and standards
- Implement continuous improvement methodologies such as Lean and Six Sigma
- Monitor and report on process performance and outcomes
Requirements
Qualifications
Bachelor’s Degree in one of the following:
- Industrial Engineering / Process Engineering
- Information Systems / Computer Science
- Business Science / Operations Management
- Postgraduate qualification is advantageous
Experience
- 8–12+ years’ experience in:
- Business process engineering and optimisation
- Enterprise architecture and process design
Proven experience in:
- Large-scale transformation programmes
- Public sector, municipal or government environments (strongly preferred)
Experience within:
- Energy, utilities, infrastructure or regulated industries (highly advantageous)
Certifications
- TOGAF Certification (The Open Group Architecture Framework)
- Lean Six Sigma Black Belt and BPM certifications are highly advantageous.
Skills Required
- Bachelor's Degree in Industrial Engineering, Information Systems, or Business Science
- 8-12+ years' experience in business process engineering
- Proven experience in large-scale transformation programmes
- TOGAF Certification
- Lean Six Sigma Black Belt Certification
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The Company
What We Do
DLK Group is a 100% black-owned and managed company, with our roots in Cape Town, and projects managed throughout South Africa. Our track record of operational excellence and innovation over 2 decades has made us trusted advisors to our clients. We provide the people, expertise, support, and training required to implement complex IT infrastructure, enterprise architecture and ERP solutions. We partner with our clients to build successful organisations, underpinned by robust technology.
